Add office photos
All Filters
10 Applause Jobs
Senior Tester Support Specialist
Applause
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Senior Tester Support Specialist
Do you thrive in a fast-paced environment, love helping people, and possess a keen eye for detail
uTest, the worlds largest global community of software testers, seeks a compassionate and detail-oriented Associate Tester Support Specialist to join our dedicated team. In this role, youll be the lifeline for our passionate community of testers, ensuring their voices are heard and issues are resolved swiftly and efficiently.
Heres what youll do:
- Serve as Team Lead: Serve as a hands-on contributor while simultaneously managing small team focused on Support operations
- Triage Service Now tickets: Analyze submitted tickets from testers regarding platform functionality, payment inquiries, and technical challenges.
- Prioritize and escalate tickets: Categorize tickets based on urgency and impact, escalating complex issues to the appropriate internal teams when needed.
- Champion best practices: Ensure consistent and efficient resolution of support requests by adhering to internal guidelines and procedures.
- Support Data standardization initiatives and build-out of reporting to drive key business insights
- Recommend improvements: Analyze trends and identify areas for optimization within the support process, proposing valuable enhancements to benefit both testers and the platform.
- Bridge the gap: Respond to uTest community members within 72 business hours, providing clear and empathetic communication in English.
- Technical wizard: Assist testers with basic technical troubleshooting steps for platform-related issues.
- Confidentiality is key: Handle sensitive tester information with discretion and professionalism, adhering to strict data privacy regulations.
- Other duties as assigned.
Youre the perfect fit if you:
- Have experience utilizing ServiceNow for Case Management
- Have excellent communication skills, both written and verbal, with a knack for crafting clear and concise responses.
- Possess a strong analytical mind and are adept at problem-solving, prioritizing tasks, and navigating complex situations.
- Thrive in a dynamic environment and can adapt to changing priorities and deadlines with a smile.
- Are a natural collaborator and possess the ability to build strong relationships with internal and external stakeholders.
- Exhibit exemplary attention to detail and a commitment to accuracy in all your work.
- Are proficient in English, able to communicate effectively with a global audience.
- Have a basic understanding of technical concepts and experience troubleshooting software-related issues is a plus.
- People Management Experience Preferred
What Makes Applause a Great Place to Work
Applause is a world leader in digital quality testing. Since 2007, Applause has been the driving force in testing and digital quality innovation. Our expertise continues to help leading brands deliver quality digital products to their customers. Utilizing the skills of 1.5+ million testers in more than 200 countries and territories, Applause helps the world s leading brands to deliver quality digital products and experiences to their customers on a global scale. With insightful, actionable testing results that can directly inform go/no go release decisions, we enable our customers to release digital products and experiences better, faster and with confidence.
At Applause, living our core values - In it Together, Be Accountable, Create Value for Our Customers, Celebrate Authenticity, and Crush Your Goals - informs our choices as individuals, as teammates and in our everyday interactions with customers. Our values help to keep us on track to deliver the best outcomes, and to be the very best team we can. Embracing a culture of respect, authenticity and inclusion, we value and celebrate diversity. Together as one Applause Nation, we strive to enable professional opportunities for all employees.
Please visit https: / / www.applause.com / life-at-applause to learn more about the employee experience at Applause Nation!
Applause is a place where everyone belongs and where we believe everyone deserves the exceptional. Since our founding, we have continued to celebrate diversity and are committed to creating an inclusive environment. If you believe you require a reasonable accommodation under any of the legally protected characteristics, please
click here
to complete an accommodation request. Please note Applause will only review requests for applications that have been submitted. We will review your qualifications and follow up with you regarding your request if your qualifications meet our current needs.
#LI-OB1
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Support Specialist roles with real interview advice
People are getting interviews at Applause through
People are getting interviews through
(based on 1 Applause interview)
Referral
100%
Low
Confidence
?
Low Confidence means the data is based on a small number of responses received from the candidates.
What people at Applause are saying
What Applause employees are saying about work life
based on 5 employees
Flexible timing
Monday to Friday
No travel
Applause Benefits
View more benefits
Compare Applause with
TCS
Compare
Infosys
Compare
Wipro
Compare
HCLTech
Compare
Tech Mahindra
Compare
LTIMindtree
Compare
Mphasis
Compare
Hexaware Technologies
Compare
Persistent Systems
Compare
Accenture
Compare
Cognizant
Compare
Capgemini
Compare
Genpact
Compare
IBM
Compare
DXC Technology
Compare
NTT Data Information Processing Services
Compare
Sutherland Global Services
Compare
Virtusa Consulting Services
Compare
CGI Group
Compare
GlobalLogic
Compare
Similar Jobs for you
Inclusive Design Program Consultant
5-9 Yrs
Chennai, Pune, New Delhi +4 more
Software Development Engineer in Test (SDET)
2-5 Yrs
Kolkata, Mumbai, New Delhi +4 more
Share an Interview