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Xactly support analyst
Apex Group
posted 3mon ago
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Fixed timing
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Job Description
The Apex Group was established in Bermuda in 2003 and is now one of the world s largest fund administration and middle office solutions providers.
Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.
That s why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience.
Take the lead and we ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.
For our business, for clients, and for you
Role purpose
Part of a team of Sales Technology specialists, the role is fundamental to supporting and advancing the usage of our Sales Compensation solution.
The role will involve configuration and support of Xactly Incent and Connect.
Role Responsibilities:
- Develop and support Xactly Incent and Connect
- Design, develop and test reports dashboards
- Trace unexpected results back to their source and diagnose underlying issues. If unable to resolve directly, own coordination and resolution with appropriate resources
- Coordinate with the Xactly Data Warehouse and ETL teams to implement commission data changes, and output data for consumption by other business teams
- Document system configuration and payment administrative processes
- Provide guidance to the business, building domain knowledge, gathering requirements, providing solutions and impact analysis
- Remain current with Xactly products and modules through regular engagement with and training through Xactly resources
- Be mindful of changes to the business that may impact the current solution - new products and business lines, acquisitions, reorganizations, system changes, etc.
- Work with SOX auditors in providing necessary changes and documentation
- Perform ad-hoc reporting and analysis to provide business insight
- Serve as an escalation resource for Tier 2 3 issues
- Provide input and knowledge sharing with Technology teams
- Drive technology, business and Xactly adoption best practices
- Participate in scheduled and ad-hoc training in order to improve policy and process acumen
- Perform other duties as assigned
Skills Required:
- Provent experience supporting Sales compensations (commissions, bonuses )
- Advanced SQL and ETL skills
- Experience with Salesforce
- 3 years experience with Xactly Incent and Connect (preferred)
- Experience with the implementation process of Xactly Incent and Connect
- Strong verbal and written communication skills to interact with users, cross-functional colleagues and IT
- Ability to accurately collect information in order to understand and assess the needs and situation
- Strong attention to detail
- Familiarity with GDPR and data security
- Familiarity with reporting/data mining methodologies
- Ability to prioritise workload and provide timely follow-up and resolution
- Ability to work effectively in a fast-paced environment and handle multiple projects
- Strong problem solving, troubleshooting and analytical skills
- Strong verbal and written communication skills to interact with team members
Qualifications:
- Bachelor s Degree or equivalent experience
- Xactly Admin qualified (preferred)
- ITIL qualification is a plus
What you will get in return:
- A genuinely unique opportunity to be part of an expanding large global business
- Working with a strong and dynamic team
- Training and development opportunities
- Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Support Analyst roles with real interview advice
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What people at Apex Group are saying
What Apex Group employees are saying about work life
based on 875 employees
Strict timing
Monday to Friday
No travel
Day Shift
Apex Group Benefits
Submitted by Company
Personal Development Training and Seminars Employee Assistance Programmes Local Benefit Schemes- Gym Membership or Cycle to Work Initiatives Mental Health Workshops Thrive- employee recognition platform
Submitted by Employees
Work From Home 
Health Insurance 
Job Training 
Free Transport 
International Relocation 
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