Client Servicing Manager

Job Dimensions (role and responsibilities):

• Co-ordinate the overall end-to-end service delivery for clients as per agreed standards.
• Support Client Relationship Managers to manage renewal, retention, and growth of existing accounts as needed.

Onsite claim support services include the following:

• Collection & scrutiny of reimbursement claim documents at client site
• Intimation to employees for any deficiency in reimbursement claim documentation.
• Be the first point of contact to employees for operational queries.
• Ensuring smooth cashless process for employees using TPA infrastructure
• Supporting employee with information and process for all planned hospitalizations
• Proactively ensure all claim metrics are within agreed parameters.

Endorsement related support services include:

• Collection & dispatch of endorsements for data changes as required.
• Compilation of member data changes required to be sent to the insurer.
• Employee data reconciliation and maintain master data files.
• Benefits technology related support including all client on-boarding and maintenance activities.
• Other support including but not restricted to renewal register maintenance, income related entries, client file management as indicated from time to time.

Key Performance Indicators:

• Candidate will support the client management teams in all transactional activities relating to services delivery for allocated clients.
• These would include support related to managing endorsements, on-site and off-site claim support processes for specific clients, benefit technology related client onboarding and management.
• There will however be no direct revenue accountability for this role

Skills

• Effective communication and presentation skills
• Solid understanding of the benefits insurance market operations in India
• A mind-set clearly oriented towards client service, process oriented with a strong attention to detail and excellent data management abilities.
• Willingness to work at client site if required for specific clients.
• A team player and collaborative
• Ability to develop strong relationships at an operational level with clients and insurers.

Experience - 3-8 Years

Location - Bengaluru, Mumbai