Manager - Customer Success (2-5 yrs)

Customer Success Manager JD:

Need to have excellent communication skills. Sales/Upsell/Cross Sell background is a must.

Key Responsibilities:

- Serve as the primary advocate for customers, ensuring their needs and goals are met.

- Onboard new clients, providing resources to help them maximize the value of our technology solutions.

- Build strong, trusted relationships with clients to understand their business objectives and align them with our offerings.

- Monitor customer engagement, proactively addressing issues and identifying opportunities for upselling or cross-selling.

- Collaborate with internal teams (e.g., Sales, Product, and Support) to resolve customer concerns and enhance the -user experience.

- Analyze customer feedback and usage patterns to provide actionable insights for product and service improvements.

- Ensure timely renewals and drive customer retention rates.