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Sr Renewal Specialist
Anthology
posted 2mon ago
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Job Description
Description
Senior Customer Renewal Specialist
Bangalore, India
The Opportunity:
Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that s simple and intelligent, inspiring student success and institutional growth.
The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.
The Anthology Global Renewals team is focused on partnering with our internal field team and our strategic partners to secure long-term relationships with our customers with a focus on improving our customers experiences with Anthology and expanding on the broad range of innovative products/services which will deliver continuous improvement in their learning ecosystem. As Senior Customer Renewal Specialist, you will support our North America business segment.
Primary responsibilities will include:
- Acting on behalf of Anthology as the primary interface for renewals with our customers
- Partnering with internal cross-functional team on pricing, quoting, and processing renewal contracts
- Managing portfolio for the respective business unit, with the aim of achieving 100% on-time renewals and increasing retention rates
- Collaborating with Account Executives and Customer Success Managers to identify customer account health risks and proactively incorporating mitigation strategies as part of renewal activities
- Contributing to and assisting in executing the larger Anthology renewal strategy in alignment with Anthology s corporate strategies
- Coordinating and providing regular updates on status and forecasts to business segment leader and other senior business leaders
- This role requires occasional travel
The Candidate:
Required skills/qualifications:
- 2-5 years of experience in consultative selling, renewal management, and relationship management in an enterprise/solution and/or technical sales environment
- Highly developed customer service and customer satisfaction focus
- Experience operating within a fast-paced, multi-disciplined virtual team
- Excellent oral and written communication skills and presentation skills
- Fluency in written and spoken English
Preferred skills/qualifications:
- Bachelors degree
- Strong knowledge of the higher education and e-Learning sectors
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
Anthology Benefits
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