Supervisor Business Operations

When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys.

Innovate With Ansys, Power Your Career.

Summary / Role Purpose

The Business Operations Supervisor works with the Sales, Sales Operations, Legal, Export Compliance, Accounting, and other departments to process customer quotes and orders and create software license entitlement information. This role is responsible for supervising and leading a team of Business Operations Specialists and for verifying and reviewing the accuracy of orders, also completing and maintaining associated records and preparing related reports. Little direction required; the Business Operations Supervisor can handle complex tasks and orders and accomplish straightforward work without assistance. This role is expected to consistently take the initiative to assist others and further the objectives of the Business Operations Department.

Key Duties and Responsibilities

• Processes software license orders and stock orders via multiple CRM systems and verifies license agreements in accordance with ANSYS, Inc. policies and procedures
• Generates timely, accurate license keys and entitlements, and delivers them to sales channels and customers
• Assists customers attempting to enroll for ANSYS, Inc. Customer Portal access
• Utilizes CRM checks to strive for succinct data integrity
• Acts as liaison to ANSYS, Inc. sales channel by providing quality customer service and support and resolving customer issues
• Provides assistance to sales personnel for proper order submission and documentation
• Proactively interfaces with Legal, Accounting, Sales, and other departments to drive procedural and policy adherence
• Proactively seeks ways to improve workflow, including identification of better ways to provide value-added customer service
• Consistently coaches and mentors other team members including training responsibilities
• Leads group discussions and department projects such as developing rollout plans for product delivery
• Approves complex orders/tasks as assigned
• Ability to work different time zones (Japan, Europe, and the US) during predefined periods within a quarter as needed.
• Directly supervises and manages assigned Business Operations staff members
• Establish and maintain effective working relationships with direct reports
• Coach, evaluate and mentor staff
• Assign tasks, ensures the quality of work, balances workloads
• Identifies and addresses performance issues
• Conduct and deliver mid-year and annual performance reviews
• Assist with hiring activities; conducts interviews, hires and orients new employees

Minimum Education/Certification Requirements and Experience

• Bachelors Degree in Business plus a minimum of 5 years of experience in a billing, order processing, or customer service environment or an AA degree, plus a minimum 7 years of experience in a billing, order processing, or customer service environment
• Excellent customer services skills and orientation
• Strong interpersonal and communication skills, with the ability to facilitate training and presentations to internal and external customers
• Ability to interact effectively with senior business managers
• Possess a sense of urgency, strong organizational and analytical skills
• Lead inter-department communication efforts on policy updates
• Experience working in database environment including report generation responsibilities
• Demonstrated ability and experience in a detail-oriented position
• Ability and willingness to perform in a fast paced, rapidly changing environment
• Demonstrated ability to multi-task in a deadline driven environment
• Ability to handle sensitive, complex and confidential information
• Previous experience with servicing global customers and prior CRM experience
• Microsoft Office experience required

Preferred Qualifications and Skills

• A minimum of 8 years of experience in a billing, order processing, or customer service environment
• Bachelors Degree in Accounting or Business is preferred
• Previous coaching and/or mentoring experience preferred
• Experience with Salesforce CRM, Snowflake, and PowerBI
• Process improvement experience

At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential in the knowledge that every day is an opportunity to observe, teach, inspire, and be inspired.

Together as One Ansys, we are powering innovation that drives human advancement.

Our Commitments:

• Amaze with innovative products and solutions
• Make our customers incredibly successful
• Act with integrity
• Ensure employees thrive and shareholders prosper

Our Values:

• Adaptability: Be open, welcome what's next
• Courage: Be courageous, move forward passionately
• Generosity: Be generous, share, listen, serve
• Authenticity: Be you, make us stronger

Our Actions:

• We commit to audacious goals
• We work seamlessly as a team
• We demonstrate mastery
• We deliver outstanding results

OUR ONE ANSYS CULTURE HAS INCLUSION AT ITS CORE

We believe diverse thinking leads to better outcomes. We are committed to creating and nurturing a workplace that fuels this by welcoming people, no matter their background, identity, or experience, to a workplace where they are valued and where diversity, inclusion, equity, and belonging thrive.

At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high met by those willing to rise to the occasion and meet those challenges head on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost.

At Ansys, it's about the learning, the discovery, and the collaboration. It's about what is next as much as the mission accomplished. And it's about the melding of disciplined intellect with strategic direction and results that have, can, and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy, and ethics.

CREATING A PLACE WE'RE PROUD TO BE

Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards, although our list goes on: Americas Most Loved Workplaces, Gold Stevie Award Winner, Americas Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, U.K.).

For more information, please visit us at www.ansys.com

Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.