Centre Manager

Role & responsibilities

• Responsible for business deliverables for driving sales and achieving business targets
• Responsible for the supervision, direction and coordination of the day-to-day operations at the centre
• Planning and coordinating daily work assignments and operations
• Handling front desk activities
• To constantly monitor the level of service quality at the centre and devise strategy to improve any shortfalls
• To ensure client satisfaction and maximize sales
• To work cohesively with the team at the centre comprising doctors and nutritionists to monitor the progress of all clients
• Ensuring doctors and nutritionists follow stipulated best practices
• Ensure all documentation, record keeping is completed by self and the team
• Coordinating all aspects of patient care with the appropriate team members
• To interact with patients/clients visiting at the centre and make them comfortable
• Ensuring quality service to each client
• To motivate the team for daily and monthly targets & maintain discipline amongst team
• Managing and regulating stocks and suppliesof herbs and nutritional foods.
• Checking and securing cash receipts.
• Ensuring all payments, collections from clients are deposited to banks and maintain regular accounting records.
• Budgeting to ensure maximum profitability of the operation.
• Ensuring client satisfaction by providing fast and efficient service
• Work honestly and sincerely towards achieving the targets of the organization
• Ensure the clinic has all regulatory permits and certifications as required.

Preferred candidate profile

• Strong sales and customer service attitude and experience
• Strong communication skills in English, Hindi, Marathi
• Knowledge of MS word and Excel.
• Working in Healthcare services in a similar position will be an advantage.
• Resolving customer queries.
• Be able to drive monthly targets for centre
• Strong convincing and counselling skills
• Competently handling centre and proactively addressing challenges
• Willingness to continually learn and grow
• Willingness to work in a team, as a team

Location:

Mumbai, Thane, Navi Mumbai, Pune, Rajouri Garden (Delhi), Gurgaon Sec-15, Indirapuram (Ghaziabad)