Telesales || TeleCall executive || Loan Process

About Angel one :

Angel One Limited is a Fintech company providing broking services, margin trading facility, research services, depository services, investment education and distributes third party financial products to its clients, on a mission to become the No. 1 fintech organization in India. With over 2 crore+ registered clients, we are onboarding an average of over 800k new clients every month in the current financial year. We are working to build personalized financial journeys for our clients via a single app, powered by new-age tech, AI, Machine Learning and Data Science.

We have a flat structure, with ample opportunity to showcase your talent and a growth path for you to the very top. We are aggressively hiring for various non-tech and tech roles across India. Join our team and experience the best of both worlds at Angel One! Check out our careers section! 

Why You'll Love Working at Angel One!

• Ranked Top 25 Companies to Work in India:proud to be recognized as one of the best workplaces, certified for 8 consecutive years.
• Innovative Culture: Innovate, and create cutting-edge fintech solutions with AI and Machine Learning.
• Be part of something huge: Be at the Forefront of Fintech Innovation
• Bold Approach: not just growing a customer base; we're unlocking potential, aiming to touch a billion lives. It's about more: more drive, more initiative, and a bolder way of working.

Job Title: Associate - Outbound Sales (Digital Lending)

Location: Mumbai (Work from Office)

What you will do:

Key Responsibilities:

•        Engage with prospects to understand their pain points, clarify doubts, and provide tailored solutions to overcome hurdles in their loan application process to boost conversion and loan disbursements.
•        Achieve and exceed daily call metrics: connected calls, average handling time, first call response time, issue resolution time, loan disbursal targets, call quality scores etc.
•        Uphold a customer-first approach by demonstrating empathy, patience, and active listening to deliver clear, accurate, and helpful guidance on the loan journey.
•        Track and document call outcomes, customer interactions, and feedback accurately in the CRM system to support data-driven decision-making.
•        Stay updated on product features, policies, market trends, competitive benchmarking, and FAQs to provide accurate and efficient support throughout the loan journey.
•        Maintain consistent communication with customers, following up on unresolved issues to ensure timely and satisfactory resolutions

Who you are:

•        Minimum qualification of a bachelors degree or equivalent with 6 months to 2 years in an outbound call center or sales environment, preferably in digital lending (personal loans).
•        Possess strong verbal communication skills, with fluency in three languages (proficiency in English and Hindi is desired
•        Demonstrate basic proficiency in using CRM tools and maintaining accurate records.
•        Exhibit problem-solving, persuasion, and convincing skills.
•        Show eagerness to learn and adapt in a fast-paced environment.
•        Pay attention to every detail to reduce friction and delight customers.
•        Be prompt, courteous, and capable of building rapport with customers

Interested Candidates can share CV at ashi.2khare@angelbroking.com