Security Delivery Specialist (L3)

We're seeking a motivated and experienced technical support leader to join our team. This individual will be responsible for supporting escalated and strategic accounts, troubleshooting technical software-related issues, documenting technical issues, and staying updated with new software features.

- Proactive communication and address complex issues and assist L1 team

- Efficient and professional technical customer support with high level problem-solving skills.

- Expert-level analysis and troubleshooting for complex issues.

- Collaboration with L1 & L2 to improve support quality and efficiency.

- Ability to effectively interpret user problems and provide solutions.

- Comprehensive record-keeping and continuous learning.

- Contribution to process improvements and team leadership.

- Escalate complex or unresolved incidents as needed.

- Maintain detailed records of issues and resolutions

- Provide Technical Training.

- Expertise in cybersecurity, application security, network security,
and malware analysis.

- Strong analytical skills with experience in conducting risk assessments, data analysis, and
information security audits.

- Ability to evaluate complex information, identify potential risks, and provide effective solutions. - Excellent problem-solving and critical thinking abilities.

- Attention to detail with a focus on comprehensive security measures and compliance
management.

- Proven track record of working independently and as part of a team.

- Manage and respond to security incidents and threats in a timely and efficient manner.

- Implement and maintain security controls, policies, and procedures to protect information assets and mitigate risks.

- Monitor security logs, alerts, and events to identify potential security incidents.

- Conduct security assessments, and penetration testing to identify vulnerabilities and
weaknesses.

- Develop and maintain security awareness and training programs for employees.

- Stay up to date on the latest security threats and vulnerabilities