Call Centre Executive/Sr.Executive

Key Responsibilities:
Customer Support: Handle inbound and outbound customer calls, addressing inquiries, resolving issues, and providing product/service information.
Call Handling: Efficiently manage a high volume of calls, ensuring timely and accurate responses to customer needs.
Complaint Resolution: Address customer complaints or concerns and escalate complex issues to the appropriate departments for resolution.
Sales Support: Provide information on products and services, assist customers with orders, and encourage upselling and cross-selling when appropriate.
Data Entry: Accurately update customer records, call logs, and relevant information into the system.
Follow-Up: Conduct follow-up calls to ensure customer satisfaction and resolve any pending issues.
Process Improvement: Suggest improvements to enhance call center processes, customer satisfaction, and team efficiency.