Account Management - Client Servicing

Roles and Responsibilities

• Manage client relationships by providing exceptional service, ensuring high levels of satisfaction and retention.
  
• Develop strong understanding of clients' needs through regular communication, identifying opportunities for growth and improvement.
  
• Collaborate with internal teams to deliver tailored solutions that meet clients' requirements, exceeding their expectations.
  
• Analyze data to track key performance indicators (KPIs) such as client satisfaction ratings, revenue growth, and retention rates.
  
• Identify areas for process improvements within the account management team to enhance efficiency and effectiveness.