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1 Microland Analyst Job
Analyst - Projects
3-5 years
₹ 3.3 - 7.15L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
1 vacancy
Analyst - Projects
Microland
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters
Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc
Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks
Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement
Education Qualification :
Any Graduate (Engineering / Science)
Certification Mandatory / Desirable :
Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals Vmware -201
Delivery Skills:
1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue.
2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome
3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.
4. Process Compliance:
- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process
- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer
- Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined)
- Ensure tickets are closed post user or customer communication
- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process
Employment Type: Full Time, Permanent
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What Analyst at Microland are saying
Rating based on 9 Analyst
reviews
Anonymous · IT & Information Security
in Bangalore / Bengaluru
Lot of new technologies can be learned from this organisation. You will get shift allowance and broadband bill claims. Over all the organisation is good.
Politics happens inside the organisation and there is no value for your knowledge or honesty. Unnecessary rules will be implemented just like if you work on tickets and you update on time, still management will get scars on his fingers and they point out you just for small mistakes which is already ignored by clients. If the ticket c..Read More
- Skill development - Poor
Analyst salary at Microland
What Microland employees are saying about work life
Microland Benefits
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Microland Bangalore / Bengaluru Office Location
Karnataka 560103
