Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Premium Employer

Microland

Compare

3.5

based on 1.6k Reviews

Video summary

1 Microland Analyst Job

Analyst - Projects

Microland Limited

3.5

based on 1.6k Reviews

3-5 years

₹ 3.3 - 7.15L/yr (AmbitionBox estimate)

Bangalore / Bengaluru

1 vacancy

Analyst - Projects

Microland

posted 4mon ago

Job Role Insights

Flexible timing

Key skills for the job

VMware Investigations CCTV Monitoring Windows Server Administration Troubleshooting Shell Scripting

+ 2 more

Job Description

Required Skills
Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters
Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc
Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks
Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement

Education Qualification :
Any Graduate (Engineering / Science)

Certification Mandatory / Desirable :
Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals Vmware -201

Delivery Skills:
1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue.
2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome
3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.
4. Process Compliance:
- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process
- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer
- Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined)
- Ensure tickets are closed post user or customer communication
- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Employment Type: Full Time, Permanent

Read full job description

Prepare for Analyst roles with real interview advice

What Analyst at Microland are saying

2.5

Rating based on 9 Analyst reviews

Anonymous · IT & Information Security in Bangalore / Bengaluru

Likes

Lot of new technologies can be learned from this organisation. You will get shift allowance and broadband bill claims. Over all the organisation is good.

Dislikes

Politics happens inside the organisation and there is no value for your knowledge or honesty. Unnecessary rules will be implemented just like if you work on tickets and you update on time, still management will get scars on his fingers and they point out you just for small mistakes which is already ignored by clients. If the ticket c..Read More