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Microland

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1 Microland Analyst Job

Analyst - Projects

3-5 years

₹ 3.3 - 7.15L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

1 vacancy

Analyst - Projects

Microland

posted 4mon ago

Job Description

Required Skills
Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters
Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc
Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks
Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement

Education Qualification :
Any Graduate (Engineering / Science)

Certification Mandatory / Desirable :
Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals Vmware -201

Delivery Skills:
1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue.
2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome
3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.
4. Process Compliance:
- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process
- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer
- Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined)
- Ensure tickets are closed post user or customer communication
- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Employment Type: Full Time, Permanent

Read full job description

Prepare for Analyst roles with real interview advice

What Analyst at Microland are saying

2.5
 Rating based on 9 Analyst reviews

Likes

Lot of new technologies can be learned from this organisation. You will get shift allowance and broadband bill claims. Over all the organisation is good.

Dislikes

Politics happens inside the organisation and there is no value for your knowledge or honesty. Unnecessary rules will be implemented just like if you work on tickets and you update on time, still management will get scars on his fingers and they point out you just for small mistakes which is already ignored by clients. If the ticket c..Read More

  • Skill development - Poor
  • +5 more
Read 9 Analyst reviews

Analyst salary at Microland

reported by 76 employees with 1-6 years exp.
Lock Unlock
₹3.2 L/yr - ₹9.6 L/yr
14% less than the average Analyst Salary in India
View more details

What Microland employees are saying about work life

based on 1.6k employees
60%
47%
67%
85%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Microland Benefits

Soft Skill Training
Health Insurance
Job Training
Team Outings
Work From Home
Cafeteria +6 more
View more benefits

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Microland Jaipur Office Locations

View all
Jaipur Office
Microland [India] Ltd., 220, 2nd Floor, Jaipur Tower, MI Road, Kanti Nagar Jaipur
Rajasthan
Jaipur Office
Microland India Limited, 41, Shri Ram Pura Colony, Arham, Civil Lines, Civil Lines Jaipur
Rajasthan 302006

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4mon ago·via naukri.com

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