Analyst - Store Applications

Who You Are:

Possess strong ownership of retail store system support with a focus on ensuring the uptime and smooth operation of Toshiba POS environments, payments and peripheral devices such as pin pads, Scanners and Printers.

Collaborate with end-users, IT teams, and cross-functional departments to resolve incidents, enhance system performance, and maintain SLAs.

Skilled in analyzing and resolving reconciliation issues, monitoring alerts, and performing critical role-swap activities such as LDR in a multinode store controller setup.

Demonstrate expertise in troubleshooting and supporting store application technologies, including Windows, IBM4690, Linux, and scripting languages like Python, Shell, and Java.

Proactively identify and address system inefficiencies, develop and refine processes, and ensure proper documentation of runbooks, monitoring, and alerting mechanisms.

Adapt quickly under pressure to deliver time-sensitive solutions and provide effective workarounds to minimize business downtime.

Committed to continuous improvement, maintaining a sense of urgency, and ensuring operational efficiency in a 24/7 retail environment.

As the Store System Analyst, you will have:

Bachelors degree with 2-3 years of retail Store Support experience.

Understanding of Point of Sale, Payments in retail Stores environment.

Strong communication, interpersonal, analytical and problem-solving skills

Excellent writing, speaking, and presentation skills

Experience in Handling Payment Support will be an added advantage.

What This Position Is All About:

The Store Applications Support Analyst ensures the seamless operation of retail store systems, focusing on Toshiba POS environments and peripherals like POS, Payments, Pinpads, Printers and scanners. This role involves troubleshooting, resolving incidents, and maintaining SLAs to minimize downtime in a 24/7 retail environment. The Specialist collaborates with cross-functional teams to improve processes, documentation, monitoring, and alerting mechanisms.

With a strong understanding of retail systems, analytical skills, and technical expertise in Windows, IBM4690, Linux, and scripting languages, the role supports operational continuity and enhances system efficiency to ensure smooth business operations. The ideal candidate will bring exposure to retail industry operations, robust knowledge of store application architecture, and the ability to adapt to new technologies. Their expertise will enable them to contribute to business success by ensuring the reliability and efficiency of store applications and systems.

Who You Are:

Possess strong ownership of retail store system support with a focus on ensuring the uptime and smooth operation of Toshiba POS environments, payments and peripheral devices such as pin pads, Scanners and Printers.

Collaborate with end-users, IT teams, and cross-functional departments to resolve incidents, enhance system performance, and maintain SLAs.

Skilled in analyzing and resolving reconciliation issues, monitoring alerts, and performing critical role-swap activities such as LDR in a multinode store controller setup.

Demonstrate expertise in troubleshooting and supporting store application technologies, including Windows, IBM4690, Linux, and scripting languages like Python, Shell, and Java.

Proactively identify and address system inefficiencies, develop and refine processes, and ensure proper documentation of runbooks, monitoring, and alerting mechanisms.

Adapt quickly under pressure to deliver time-sensitive solutions and provide effective workarounds to minimize business downtime.

Committed to continuous improvement, maintaining a sense of urgency, and ensuring

operational efficiency in a 24/7 retail environment.

As the Store System Analyst, you will have:

Bachelors degree with 2-3 years of retail Store Support experience.

Understanding of Point of Sale, Payments in retail Stores environment.

Strong communication, interpersonal, analytical and problem-solving skills

Excellent writing, speaking, and presentation skills

Experience in Handling Payment Support will be an added advantage.