Analyst-SRE

The Site Reliability Engineering Analyst role assists in the planning, monitoring, and controlling the day-to-day operations and delivery aspects of the Site Reliability Engineering teams

The role assists in managing team productivity and works to ensure the optimal health of the The Bay eCommerce CRM platforms by overseeing platform performance, resilience, and stability

This role is also active in all aspects of Site Reliability Engineering, including technical vision, telemetry and observation decisions, automation strategy, solution delivery, and platform incident and problem management

Who You Are:

Bachelors Degree in Computer Science or equivalent

Azure/AWS, Microsoft, RedHat, certifications and knowledge of ITIL/MOF practices

Strong communication, interpersonal, analytical and problem-solving skills

Excellent writing, speaking, and presentation skills

Experience in e-commerce good to have

Common Roles And Responsibilities

Be on a Oncall rotation to respond to performance, scalability, availability incidents

Run the production environment by monitoring availability and taking a holistic view of system health

Building and implementing services to make IT and support better at their jobs

Improve reliability, quality, and time-to-market of our suite of software solutions

Measure and optimize system performance

capabilities forward, getting ahead of customer needs, and innovating to continually improve

Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding

Experience in an agile working development environment

Participate in system design consulting, platform management, and capacity planning

Balance feature development speed and reliability with well-defined service level objectives

Required Skills And Qualifications

Experience working within DevOps or SRE teams

Experience in cloud platforms preferably in AWS

Ability to program (structured and OO) with one or more high-level languages, such

as Python, Go, Java, and JavaScript and scripting languages like Shell Script or power shell

Site Reliability Engineering: Knowledge of the theories and methodologies of reliability engineering; ability to design, develop and support various tools, services and applications to

maintain a reliable application environment

Performance Measurement and Tuning: Knowledge of system performance, testing and

programming; ability to monitor, measure, and optimize system performance and network

communication

CI/CD Pipeline: Knowledge of concepts, values and tools applied in building Continuous

Integration (CI), Continuous Delivery and Continuous Deployment(CD) pipeline; ability to design,

build, implement and maintain CI/CD pipelines to achieve the automation of software delivery

process (AWS, Git)

Software Release Management: Knowledge of strategies, practices, and tools for managing

versions and distribution of software products and enhancements; ability to evaluate and

improve release management practices and tools

Application Maintenance: Knowledge of production applications; ability to monitor application

functions and resolve issues to maintain optimal conditions for system applications

Software Engineering: Knowledge of software engineering; ability to deliver new or enhanced

software products

Agile Development: Knowledge of agile methodologies and the agile development lifecycle;

ability to utilize formal agile methodologies, disciplines, practices and techniques for the

delivery of new and enhanced applications

Container: Knowledge of concept, functions, and capabilities of container tools and techniques;

ability to effectively apply containers in various IT business environments

Must have experience in troubleshooting production incidents and liaising with vendors

Identifying bottlenecks and working on solutions either independently or work collaboratively

with the engineering team