Assistant Manager - L&D

Why Ample: We value our team members, and you can look forward to

• Humane work environment with strong focus on people well - being
• Work Culture that is growth oriented and fun
• Continuous learning - on the job as well as through programs, and mentoring
• Compensation in line with the best in the industry

Ample is a 28 years old organisation. What does it mean for you?

• We are a stable organisation with over 28 years of experience in SI / IT - in an environment where companies rarely cross 10
• We have built trusting relationships - with team members, customers and partners, several of them for over a decade, and many over two decades.
• We have navigated diverse challenges, disruptions and have navigated them all, and emerged triumphant.

The foundation for future growth is on the following foundations

• Globally revered brands in partnerships with Ample - in the enterprise and retail industry
• You would be representing a brand that the market has revered and valued over two decades
• We aspire to grow at a trailblazing pace over the next 5 years, and reach USD 1 Billion. This will need leaders who can take the mantle of responsibility towards this opportunity.
• Our current enterprise base of 1500 customers is spread across the country and will become the core of our growth engine

We live our vision and values

• Our customers and team members experience this every day, making it a place to be for anyone engaging with us
• We have an open culture where people are expected to focus on what-is-right instead of who-is-right. Feedback, suggestions and comments are encouraged, and acted upon. Anyone can speak to anyone in the organisation.

Role & responsibilities

• Develop and deliver comprehensive soft skills training programs tailored to the needs of the B2B department, focusing on areas such as account management, communication, negotiation, relationship building, customer service, first line leaders training programs etc.
• Support sales capability building through various development initiatives. Offer specialised support for business being a learning partner.
• Consult with internal stakeholders to identify training needs and create learning objectives aligned with business goals.
• Conduct training sessions using a variety of delivery methods and facilitates the session to maximize engagement and learning retention.
• Evaluate the effectiveness of training initiatives through participant feedback, performance metrics, and other assessment tools,
• Coordinate the development of a training calendar in collaboration with internal and external trainers
• Oversee the administration of LMS, explore and implement innovative learning technologies to enhance training delivery and accessibility.
• Liaise with tech partners to schedule and organize product training sessions for the B2B team.
• Monitor and maintain records of certifications completed by B2B team members.
• Provide regular updates to the management team on certification progress and compliance.
• Communicate training schedules, updates, and outcomes to all stakeholders.
• Create and maintain L&D Dashboard for periodic review.
• Establish and maintain relationships with external training vendors and educational institutions.

Preferred candidate profile

• 5-7 years of experience in L&D. Experience of conducting Behavioural and Soft skills training is mandatory
• Experience of working in B2B is mandatory
• Skill to plan and deliver results in a highly demanding environment.
• Proven track record in designing and delivering successful Behavioral and Skill training programs.
• Excellent presentation and grooming. Effective communication and interpersonal skill
• Should be a certified behavioral trainer.
• Experience with LMS and other technology platforms.
• Should have worked in a business management environment.
• Excellent command on Microsoft Excel & PowerPoint.
• Ability to take ownership and multi task.
• Should be willing to travel across sites within Bangalore and outside