Area Service Head (EV 2-Wheeler Service & Battery Swapping Stations)

Role & responsibilities :

1. Service Operations:
• Manage and oversee the end-to-end service of Electric 2-Wheelers, including troubleshooting, repairs, and regular maintenance.
• Lead a team of service technicians to ensure quick resolution of customer complaints and minimize downtime.
• Monitor key performance metrics, such as response time, resolution time, and customer feedback scores.
2. Battery Swapping Stations:
• Supervise the installation, commissioning, and maintenance of battery swapping stations across the region.
• Coordinate with OEMs, vendors, and contractors to ensure timely completion of installation projects.
• Conduct regular audits to ensure all stations are operational and compliant with safety and quality standards.
3. Team Management:
• Recruit, train, and mentor a team of technicians and field service engineers.
• Assign tasks, monitor performance, and provide regular feedback to enhance team productivity.
• Promote a culture of safety, innovation, and continuous improvement within the team.
4. Vendor and Inventory Management:
• Liaise with vendors for spare parts procurement, warranty claims, and service escalations.
• Maintain an optimal inventory of spares and tools to ensure seamless operations.
• Develop and maintain relationships with key stakeholders, including OEMs and vendors.
5. Reporting and Documentation:
• Prepare and share periodic reports on service performance, station uptime, and operational challenges.
• Ensure proper documentation of all installations, maintenance activities, and service requests.
6. Customer Relationship Management:
• Act as a point of escalation for critical customer complaints and ensure timely resolution.
• Gather customer feedback to drive improvements in service quality and operational processes.

Preferred candidate profile

BTech/ Diploma in Mechanical/Electrical / Electronics Engineering with 2-7 years of experience in related field.