Hiring Area Service Incharge - Calicut / Kozhikode

Hiring Area Service Incharge!

Role & responsibilities

Job Responsibilities:

•       To ensure service deliverance and achievement of service KPI targets.

•       To ensure quantitative & qualitative goals of after sales service for Distributors, Channel partners & service franchisees.

•       To give best sales support to all Service partners, stakeholders, and customers.

•       Responsible for warranty obligations, customer complaints resolution & service image building.

•       To provide timely support to the service partners and keep they updated on the company policies and processes.

•       To ensure service canters have planned spares, tools & equipment. 

•       Plan for the Training need to all service technician staff of franchisees and distributors & to ensure all technicians are well trained, technically qualified and groomed well in soft skills.

•       To ensure Service Network Expansion based on the sales plan and business need

•       Service promotional activities planning & execution.

•       Monthly review & MIS of operations.

•       Ensure service processes are timely implemented in field, processes like policy, warrant, terms, Job Sheet, other technical process

•       To act as a support hand to service franchisees for all operational issues:

•       Spare parts, tools & equipment Planning,

•       Clearing commercial issues in of service franchisee

•       Attending escalated customers complaints.