ServiceNow Developer - Asset Management

ServiceNow Developer – Asset Management


What you will do
As a ServiceNow Administrator - Asset Management, you will be responsible for the day-to-day administration, maintenance, and support of the ServiceNow platform, focusing on IT Operations Management (ITOM) and IT Asset Management (ITAM) modules, including Cloud Discovery, Optimization, and Governance. Your primary responsibilities will include request fulfillment, incident response, platform maintenance, and general system administration. Additionally, you will assist with junior developer tasks such as creating workflows, troubleshooting technical issues, and performing application configurations. You will work closely with internal stakeholders to ensure the platform operates smoothly and that IT asset data is properly managed, governed, and optimized.


Roles & Responsibilities:

Provide daily administrative support for ServiceNow ITOM and ITAM modules, focusing on Cloud Discovery, Optimization, and Governance

Fulfill service requests related to IT asset management, platform configuration, and user access, ensuring timely and accurate delivery

Respond to incidents and resolve platform issues related to ITOM and ITAM, minimizing downtime and service disruption

Perform regular platform maintenance tasks, including patching, upgrades, and health checks to ensure optimal performance

Assist with the configuration and management of workflows, asset tracking, and governance processes within the ITAM and ITOM modules

Conduct customizations such as form creation, field configuration, and notification setup to meet evolving business needs

Support the discovery and optimization of cloud resources, ensuring that IT assets are efficiently tracked and managed

Collaborate with senior developers or platform owners to troubleshoot and resolve more complex technical issues

Manage role-based access control (RBAC) for ITOM and ITAM modules, ensuring that security and compliance standards are maintained

Assist in monitoring IT asset lifecycle management, ensuring assets are properly recorded, utilized, and decommissioned

Provide end-user support for IT asset-related inquiries and troubleshooting, guiding users in asset management processes

Participate in platform-related projects, assisting with testing and implementation of new features or upgrades for IT asset management

Create and maintain detailed documentation for system changes, updates, administrative processes, and asset management procedures for future reference and knowledge sharing

Stay informed about new ServiceNow features and best practices related to ITOM and ITAM, applying updates to improve platform performance, asset governance, and user satisfaction

Basic Qualifications:

Master’s degree and 1 to 3 years of Computer Science, IT or related field experience OR

Bachelor’s degree and 3 to 5 years of Computer Science, IT or related field experience OR

Diploma and 7 to 9 years of Computer Science, IT or related field experience

Must-Have Skills:

ServiceNow ITOM & ITAM Module Configuration: Experience configuring and supporting ITOM and ITAM modules, including CMDB (Configuration Management Database), Discovery, and Asset Management to track assets and configuration items (CIs).

Basic CMDB Management: Knowledge of configuring and maintaining the CMDB, ensuring accurate data collection, relationships between CIs, and supporting the configuration management process.

Automation & Workflow Configuration: Proficiency in using Flow Designer or Workflow Editor to automate processes such as asset lifecycle management and discovery scheduling, streamlining IT operations.

User Experience & Interface Enhancements: Ability to improve user interfaces for ITOM/ITAM modules, focusing on simplifying asset management and configuration management tasks for end users.

Preferred Qualifications:

Scripting Fundamentals: Knowledge of JavaScript and Glide API to support minor customizations, client scripts, and business rules within ITOM and ITAM modules.

Report & Dashboard Creation: Ability to create custom reports and dashboards that track key ITAM and ITOM metrics such as asset lifecycle status, CI health, and service availability.

Configuration Management Process Knowledge: Understanding of best practices for configuration management and asset tracking to support and improve the accuracy and efficiency of IT operations.

Cross-Module Support: Willingness to support and integrate other ServiceNow capabilities (e.g., ITSM, SecOps) with ITOM and ITAM for enhanced IT service and operations efficiency.

Professional Certifications:

ServiceNow Certified System Administrator (Preferred)

ServiceNow Certified Application Developer (Preferred)

ServiceNow Certified Implementation Specialist (CIS) micro-certifications in ITOM or ITAM (preferred)

Soft Skills:

Excellent analytical and troubleshooting skills

Strong verbal and written communication skills

Ability to work effectively with global, virtual teams

High degree of initiative and self-motivation

Ability to manage multiple priorities successfully

Team-oriented, with a focus on achieving team goals

Strong presentation and public speaking skills

 
Work Hours: 
This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required. Potential Shifts (subject to change based on business requirements):Second Shift:2:00pm – 10:00pm IST; Third Shift:10:00 pm – 7:00 am IST.


What you can expect of us
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.


Equal opportunity statement
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.


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