ServiceNow Developer - Platform Operations

What you will do
Let’s do this. Let’s change the world. In this vital role you will be responsible for the day-to-day management of the ServiceNow platform, including processing requests, resolving incidents, and maintaining overall platform performance. You’ll collaborate with senior developers and administrators to troubleshoot issues, support user requests, and ensure smooth functionality across key modules such as IT Service Management (ITSM), IT Operations Management (ITOM), Strategic Portfolio Management (SPM), Security Operations (SecOps), and Human Resources Service Delivery (HRSD), among others. Alongside administrative responsibilities, you will assist with minor development tasks under supervision, such as configuring applications, updating workflows, and scripting to meet business requirements. This role offers a great opportunity to enhance your skills while supporting platform stability and improving user experience.

Roles & Responsibilities:

Manage daily administrative tasks on the ServiceNow platform, including user management, request fulfillment, and incident resolution

Assist in maintaining the core platform, including modules such as ITSM, ITOM, ITAM, GRC/IRM, SPM, SecOps, HRSD and custom-built applications

Provide troubleshooting and resolution of platform issues, escalating more complex problems to senior team members as needed

Monitor platform health and performance metrics, proactively addressing minor issues

Support system upgrades, patches, and routine maintenance under the guidance of senior developers and administrators

Assist with the creation and configuration of integrations, workflows, business rules, client scripts and UI policies

Collaborate with platform stakeholders to ensure platform security and adherence to compliance standards

Support minor customizations and enhancements to the platform, such as form modifications, policy changes, and role assignments

Create and maintain detailed documentation for platform changes, updates, and administrative processes for future reference and knowledge sharing

Stay up to date with the latest ServiceNow releases, standard processes, and technologies to continuously improve the self-service platform

What we expect of you
We are all different, yet we all use our unique contributions to serve patients.


Basic Qualifications:

Master’s degree and 1 to 3 years of Computer Science, IT or related field experience OR

Bachelor’s degree and 3 to 5 years of Computer Science, IT or related field experience OR

Diploma and 7 to 9 years of Computer Science, IT or related field experience

Must-Have Skills:

ServiceNow Module Configuration: Experience configuring modules such as ITSM, ITOM, ITAM, GRC/IRM, SPM, SecOps, HRSD, including workflows, forms, and reports.

Custom Application Support: Exposure to supporting and maintaining custom-built ServiceNow applications by handling configurations, user permissions, and applying common troubleshooting techniques.

Automation & Workflow Setup: Familiarity with using Flow Designer and Workflow Editor to create automated processes that streamline routine tasks across multiple modules.

General Platform Administration: Experience with core ServiceNow administration tasks like user and group management, access controls, instance maintenance, data import sets and transform maps.

Scripting Fundamentals: Knowledge of JavaScript and Glide API for small customizations and troubleshooting within ServiceNow out-of-box or custom applications.

Report & Dashboard Creation: Ability to create reports and dashboards for monitoring performance, enabling stakeholders to supervise progress and identify issues.

Relational Databases & ETL Processes:Understanding of relational databases like Oracle and SQL, with exposure to Extract, Transform, Load (ETL) processes to ensure smooth data migration and integration with ServiceNow.

Cross-Module Support: Willingness to support other ServiceNow capabilities (e.g., GRC/IRM, SecOps, HRSD, etc.) as needed, ensuring the platform is fully optimized for different business functions.

Professional Certifications:

ServiceNow Certified System Administrator (Preferred)

ServiceNow Certified Application Developer (Preferred)

ServiceNow Certified Implementation Specialist (CIS) micro-certifications (preferred)

Preferred Qualifications:

Excellent analytical and troubleshooting skills

Strong verbal and written communication skills

Ability to work optimally with global, virtual teams

High degree of initiative and self-motivation

Ability to manage multiple priorities optimally

Team-oriented, with a focus on achieving team goals

Strong presentation and public speaking skills

What you can expect of us
As we work to develop treatments that deal with others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Equal opportunity statement
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.


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As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.