Salesforce IS Business Analyst

• Requirements Gathering and Analysis: Collaborate with stakeholders to document business requirements assist in translating them into technical specifications.
• Responsible for forecasting, procuring, and managing Salesforce licenses to support the needs of Product Teams. This role ensures optimal license utilization, compliance, and alignment with organizational requirements.
• Solution Design Support: Work with Salesforce teams to design scalable solutions that align with best practices.
• Stakeholder Engagement: Act as a liaison between Product Teams and Salesforce Platform, conducting workshops and training sessions where required.
• Data Analysis and Reporting: Analyze Salesforce data to uncover insights and maintain performance dashboards.
• Testing and Quality Assurance: Create and execute test plans to ensure system functionality.
• AI and Advanced Technologies: Leverage AI technologies like Salesforce Einstein for predictive insights and automation.
• Continuous Improvement: Stay updated on Salesforce advancements and recommend innovative solutions.

We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications.

Basic Qualifications:

• Masters degree and 1 to 3 years of Business Administration, Information Technology, or a related field experience OR
• Bachelors degree and 3 to 5 years of Business Administration, Information Technology, or a related field experience OR
• Diploma and 7 to 9 years of [Business Administration, Information Technology, or a related field experience

Preferred Qualifications:

• Experience as a Salesforce Business Analyst or in a similar role.
• Strong knowledge of Salesforce Sales Cloud, Service Cloud, and other core platform functionalities such as Salesforce Marketing Cloud.
• Experience with MS Office tools including Excel/Word/PowerPoint

• Experience with AI technologies, including Salesforce Einstein, AgentForce and OpenAI (e.g., ChatGPT)
• Proficiency with tools like JIRA, Tableau, or equivalent data visualization tools.
• Exceptional analytical, problem-solving, and communication skills.
• Experience with collaboration tools like MS Teams/QUIP/Confluence

• Salesforce Administrator (mandatory)
• Salesforce Business Analyst (mandatory)
• Salesforce AI Associate (mandatory)
• SAFe Certification (preferred)

• Excellent analytical and troubleshooting skills
• Strong verbal and written communication skills
• Ability to work effectively with global, virtual teams
• High degree of initiative and self-motivation
• Ability to manage multiple priorities successfully
• Team-oriented, with a focus on achieving team goals
• Strong presentation and public speaking skills