Staff Relations Manager

Staff Relations Manager (India)

What you will do

Lets do this. Lets change the world. In this vital role you will report to the Regional Staff Relations Lead. In this vital role you will partners closely with managers, Compliance, and team members in HR to protect Amgen values, investigate suspected violations of HR policy, and provide practical advice and direction on misconduct, counseling, terminations, and performance management.

• Independently conduct internal HR investigations, determine findings, and prepare all required documentation.
• Identify relevant investigation issues, potential evidence, and investigative actions.
• Plan, schedule and conduct effective interviews of complainants, subjects, and witnesses.
• Analyze information collected during investigation and reach timely and well-reasoned conclusions.
• Effectively assess witness credibility
• Create professional, well-drafted investigation records, including investigation plans and summaries.
• Report investigation findings to HR colleagues, legal partners, and business leaders in a clear, concise manner.
• Create and maintain relations with key partners.
• Develop and recommend solutions to managers on a variety of staff relations issues including managing poor performance, documenting, and implementing disciplinary action, and managing conflict.
• Participate as needed in corrective counseling and termination conversations with staff and managers.
• Maintain positive work environment by responding to staff members concerns, proactively addressing issues, and advising management team regarding standard processes.
• Document all cases and issues in tracking systems in a timely manner. Provide regular updates to site leadership and Staff Relations leadership.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Doctorate degree OR
• Masters degree and 4 to 6 years of Staff / Employee Relations or Workplace Investigation experience OR
• Bachelors degree and 6 to 8 years of Staff / Employee Relations or Workplace Investigation experience OR
• Diploma and 10 to 12 years of Staff / Employee Relations or Workplace Investigation experience

Preferred Qualifications:

Functional Must-Have Skills

• Previous experience conducting HR investigations
• Demonstrated ability to learn and fairly apply company policy, internal HR procedures, investigation procedures, and regulatory guidelines within scope of duties
• In-depth knowledge of national and state laws governing employment and labor
• Ability to maintain and report on confidential information in an appropriate manner
• Ability to conduct research and present findings in an organized manner

Functional Good-to-Have Skills

• Awareness of emerging HR compliance issues, internally and externally, and the implications to the company

Soft skills

• Highly Preferred: Excellent communication: written/oral/listening, with fluency (written and verbal) in English
• Ability to exercise independent judgment and establish and maintain working relationships with a variety of individuals and groups
• Ability to maneuver conflicting priorities and prioritize time
• Manage heavy workload and complete tasks in a timely manner, balancing high quality and efficiency
• Ability to manage difficult conversations and interactions
• Customer service/client orientation