Digital Product Manager

• Define and communicate the product and platform vision, ensuring alignment with business goals and regulatory requirements.
• Create, prioritize, and maintain the product backlog, ensuring that it reflects the needs of the business, collaborators, and regulatory obligations.
• Collaborate with team members to gather, document, and refine product requirements, user stories, and acceptance criteria.
• Work closely with business teams, Scrum Masters, and development teams to plan and implement sprints, ensuring delivery of high-priority features that meet compliance and quality standards.
• Find opportunities to improve the product, platform, or system and development processes, using data-driven decision-making to enhance the product while adhering to regulatory requirements.
• Oversee the day-to-day management of technology platforms, ensuring they meet performance, security, availability, and compliance requirements.
• Manage relationships with product, platform, and system vendors to ensure service levels are met and the organization derives maximum value while meeting regulatory obligations.
• Ensure all platforms and systems align with security standards, regulatory requirements, and organizational policies.
• Oversee the management and operation of specific IT systems, ensuring they meet performance, security, availability, and compliance expectations.
• Define, monitor, and manage service level agreements (SLAs) to ensure services meet performance, availability, and regulatory requirements.
• Oversee the resolution of service-related incidents and problems, minimizing business impact while maintaining compliance.
• Maintain detailed documentation of service processes, SLAs, and improvement initiatives, ensuring alignment with regulatory standards.
• Analyze performance data and feedback to inform product decisions while ensuring compliance requirements are considered.
• Create and maintain reports and dashboards that provide actionable insights into product performance, user engagement, and other key metrics.

Basic Qualifications:

• Masters degree with 4-6 years of experience in Product Owner / Platform Owner / Service Owner OR
• Bachelors degree with 6-8 years of experience Product Owner / Platform Owner / Service Owner / Service Owner OR
• Diploma with 10-12 years of experience in Product Owner / Platform Owner / Service Owner.

• Strong knowledge of Agile methodologies and product management principles.
• Experience with product backlog management tools (e.g., Jira, Trello).
• Experience with cloud platforms and infrastructure management.
• Strong knowledge of IT service management (ITSM) principles and methodologies.
• Solid understanding of technology, function, or platform.
• Experience in developing differentiated and deliverable solutions.
• Experience with Agile software development methodologies.

Professional Certifications

• Relevant certifications in system management or specific IT systems (preferred)

Soft Skills:

• Excellent analytical and troubleshooting skills
• Strong verbal and written communication skills
• Ability to work effectively with global, virtual teams
• High degree of initiative and self-motivation
• Ability to manage multiple priorities successfully
• Team-oriented, with a focus on achieving team goals
• Strong presentation and public speaking skills