Sr Associate IS Engineer

Join Amgens Mission of Serving Patients

At Amgen, if you feel like youre part of something bigger, its because you are. Our shared missionto serve patients living with serious illnessesdrives all that we do.

Since 1980, weve helped pioneer the world of biotech in our fight against the worlds toughest diseases. With our focus on four therapeutic areas Oncology, Inflammation, General Medicine, and Rare Disease we reach millions of patients each year. As a member of the Amgen team, youll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, youll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

What you will do

Lets do this. Lets change the world. In this vital role you will be responsible for designing and implementing information system architectures to support business needs. You will analyze requirements, develop architectural designs, evaluate technology solutions, and ensure alignment with industry best practices and standards. Your expertise in system architecture, strong problem-solving abilities, and ability to communicate complex technical concepts will enable you to deliver robust and scalable IT solutions.

Roles & Responsibilities:

• Manage Amgens single sign-on systems, such as Okta, ForgeRock, and Microsoft Azure. Oversee Amgens multifactor authentication services and solutions for the B2B environment that serve external partners.
• Contribute to enterprise initiatives, such as transitioning on-premises systems to Cloud environments. Develop and deploy single sign-on solutions for both cloud and mobile authentication.
• Track operational and performance metrics for systems, conduct preventative maintenance, and automate regular processes. Oversee ISM management, which encompasses change control reviews and approvals, root cause analysis assessments and submissions, configuration library oversight, service metric assessment, and report creation.
• Be accountable and responsible for executing and following through with system owner assigned tasks and compliance related requests.
• Create and maintain technical documentation such as SOPs, design documents, operational drawings, manuals, etc.
• Enhance information competence at Amgen by answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members.
• Conduct routine hardware and software audits of servers and applications to ensure compliance with established standards, policies, and configuration guidelines

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Masters degree and 2 years of Information Systems experience or related field OR
• Bachelors degree and 4 years of Information Systems experience or related field OR
• Associates degree and 6 years of Information Systems experience or related field OR
• High school diploma / GED and 8 years of Information Systems experience

Must-Have Skills:

• Ability to analyze and interpret complex data to identify and remediate issues
• Experience supporting Identity Provisioning and Access platforms
• Sharp learning agility, problem-solving and analytical thinking
• Working knowledge of Web Access Management and SSO technologies (Okta, Azure, Ping Federate, SAML, OAuth, and OpenID/Connect)
• Experience with multi-factor authentication methods and risk-based authentication
• Scripting skills such as PowerShell or Python
• Good written and verbal communication skills
• Experience and background of B2B concepts and architecture, application and reverse proxies, SSO, and multi-factor authentication

Good-to-Have Skills:

• Experience with IS Security
• Experience with Agile Methodology
• Proficiency in scripting and automation is a plus
• Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) and their IAM services.
• Knowledge of IGA principles, including role-based access control (RBAC)
• Knowledge of incident response procedures and the ability to manage security incidents related to identity management.

Professional Certifications:

• Microsoft, GCP or AWS Cloud (preferred)
• Identity Provisioning or Security Certification (preferred)
• Microsoft Azure Certification (preferred)

Soft Skills:

• Excellent analytical and troubleshooting skills
• Strong verbal and written communication skills
• Ability to work effectively with global, virtual teams
• High degree of initiative and self-motivation
• Ability to manage multiple priorities successfully
• Team oriented, with a focus on achieving team goals
• Strong presentation and public speaking skills

Work Hours:

• This position operates on the second shift, from 2:00 PM to 10:00 PM IST. Candidates must be willing and able to work during these hours, including weekends and holidays as required.