Sr Associate IS Engineer

Roles & Responsibilities:

• Be the owner and Subject Matter Expert (SME) for Active Directory (on-premises and Azure), PKI, Oracle LDAP and various related systems and work as the liaison between the business and the technical staff to provide a translation of business requirements/issues to technical requirements/issues and vice-a-versa.
• Define a service strategy, roadmap, and execution plan to deliver high impact business value and partner with the other Identity teams to engineers to implement solutions for cloud, mobile and on-premise applications.
• Conduct, lead, or provision technology and service reviews to baseline and set service improvement goals and initiatives
• Provide support and consultation to clients or project teams to identify requirements and assist with application configurations and deployments using Amgens directories
• Monitor operational and performance statistics for managed systems to ensure reliability and availability and work with the operations team to maintain growth statistics, space forecasts, etc. Oversee production change control schedule and participates in change control processes
• Resolve issues called out from Amgens operational support vendor and provide expert level solve for issues that bridge subject areas and technologies beyond team capabilities
• Create and maintain user documentation such as SOPs, design documents, operational drawings, manuals, etc.
• This position may have after hours responsibilities

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Masters degree and 2 years of Information Systems experience or related field OR
• Bachelors degree and 4 years of Information Systems experience or related field OR
• Associates degree and 6 years of Information Systems experience or related field OR
• High school diploma / GED and 8 years of Information Systems experience

Must-Have Skills:

• Ability to analyze and interpret complex data to identify and remediate issues
• Sharp learning agility, problem-solving and analytical thinking
• Scripting skills such as PowerShell or Python
• Good written and verbal communication skills
• Strong Microsoft Active Directory skills including AD and Azure AD and LDAP Directory Services
• Strong knowledge of Microsoft Windows Operating Systems
• Strong knowledge of PKI (Public Key Infrastructure)
• Good working knowledge of DNS and WINS
• Experience with mobile device authentication and management
• Experience with managing regulated systems - FDA/SOX

Good-to-Have Skills:

• Experience with IS Security
• Experience with Agile Project Methodology
• Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) and their IAM services.
• Knowledge of IGA principles, including role-based access control (RBAC)
• Knowledge of incident response procedures and the ability to manage security incidents related to identity management

Professional Certifications:

• Microsoft, GCP or AWS Cloud (preferred)
• Security Certification (preferred)
• Microsoft Azure Certification (preferred)

Soft Skills:

• Excellent analytical and solve skills
• Strong verbal and written communication skills
• Ability to work effectively with global, virtual teams
• High degree of initiative and self-motivation
• Ability to manage multiple priorities successfully
• Team oriented, with a focus on achieving team goals
• Strong presentation and public speaking skills

Work Hours:

• This position operates on the second shift, from 2:00 PM to 10:00 PM IST. Candidates must be willing and able to work during these hours, including weekends and holidays as required.