Talent Acquisition Operations & Technology Manager

Lets do this. Lets change the world. In this vital role you will play a critical role in optimizing and advancing our talent acquisition technologies and processes. This role focuses on the implementation, adoption, and troubleshooting of talent acquisition platforms, training team members, ensuring compliance, supporting data-driven decision-making, and aligning recruitment processes with system capabilities.

• Act as the main point of contact for the India recruitment team on platform and process-related inquiries.
• Troubleshoot Tier 1 system issues with Paradox, ServiceNow, Workday, and Eightfold CRM and bring up higher-level issues to appropriate support teams.
• Conduct weekly Hiring Manager Info Sessions and Open Office Hours to support technology adoption and effective system use.
• Analyze weekly open requisition reports to identify hiring managers requiring targeted support.
• Collaborate with the Global TA Tech Platform Lead to test Workday country-level and global enhancements.
• Partner with cross-functional teams to gather requirements for India-specific Workday Recruiting enhancements.
• Develop process guides and training materials for global and country-specific enhancements across talent acquisition platforms.
• Assess local legislation impacting recruiting processes to maintain compliance in India.
• Collaborate with the central TA Operations team on global roadmap initiatives as needed.
• Provide data analytics and reporting support for recruitment and hiring efforts in partnership with local HR and Talent Acquisition leadership.
• Administer and support the Talent Referral Program.

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Doctorate degree OR
• Masters degree and 4 to 6 years of recruiting experience OR
• Bachelors degree and 6 to 8 years of recruiting experience OR
• Diploma and 10 to 12 years of recruiting experience

Preferred Qualifications:

• Experience in Talent Acquisition Operations, HR Technology, Data Analytics, or Lifesciences (Biotech/Pharmaceutical) industries.
• Demonstrated expertise in implementing and driving adoption of talent acquisition technologies such as Workday, ServiceNow, Paradox, or Eightfold CRM.
• Hands-on experience in recruiting or sourcing, including working with professional and management-level talent.
• Proficiency in troubleshooting and resolving technology-related issues and providing strategic input on system enhancements.
• Experience designing and delivering comprehensive training programs to enable effective system use and process adoption.
• Solid knowledge of global and country-specific recruitment compliance requirements.
• Advanced analytical skills with experience developing and interpreting recruiting metrics and dashboards to guide decision-making.
• Proven ability to collaborate effectively across cross-functional teams and build relationships with key collaborators at all organizational levels.
• Strong written and verbal communication skills, with the ability to produce clear, concise training and process documentation.
• Familiarity with AI-driven sourcing technologies and Applicant Tracking Systems (ATS), particularly Workday.