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Storage & Backup Analyst
Ameriprise India
posted 3mon ago
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Fixed timing
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Job Description
In this role the person will be the responsible for ensuring success of business-critical application operations by supporting the day to day infra-operations, analyzing and fixing the issues on priority while adhering to standards and SLAs. The person should be able to support High priority(P1/P2) incidents dynamically by providing timely resolution for the problem and handle other service requests.
Responsibilities :
- Perform moderately difficult and independent assignments in the troubleshooting, problem diagnosis, problem resolution for one or more technologies.
- Implementing and configuring storage systems, including storage area networks (SANs), network-attached storage (NAS), and cloud storage solutions.
- Actively collaborate with fellow members of the team and contractors/vendors on bridge calls to prevent or resolve incidents/problems in an expeditious manner.
- Monitoring storage performance and capacity, and optimizing storage resources for optimal performance and cost-effectiveness.
- Troubleshooting storage-related issues and performing root cause analysis.
- Participate and provide input in the continual refinement of processes, policies and best practices to ensure the highest possible performance and availability of technologies.
- Create, maintain and update documentation including troubleshooting guides, procedure/support manuals, and communication plans.
- Developing and implementing data backup and disaster recovery plans to ensure data availability and integrity.
- Contribute towards development of operational reporting including daily health check reports, capacity/performance reports, and incident/problem reports.
Continuous Improvement
Work with application teams to determine the impact of application changes to the monitors configured for an application and determine if any changes or additions are required.
Assist teams in identifying monitoring requirements and implementing the appropriate monitors to achieve the desired results.
Use experience, expertise and data analysis to collaborate with manager and team members in the identification of corrective action to increase efficiency, improve performance and meet or exceed targets.
Work with application teams to determine the impact of application changes to the monitors configured for an application and determine if any changes or additions are required.
Assist teams in identifying monitoring requirements and implementing the appropriate monitors to achieve the desired results.
Use experience, expertise and data analysis to collaborate with manager and team members in the identification of corrective action to increase efficiency, improve performance and meet or exceed targets.
Required Qualifications:
- Solid understanding of SAN & NAS concepts, protocols along with operations knowledge of storage environment. Zoning
- PURE Storage certification
- Ability to work collaboratively in cross-functional teams and communicate effectively.
- AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified SysOps Administrator) is a plus.
- Professional experience in administration, configuration in Storage.
- Exposure to Microsoft PowerBI, Tableau or any data-manipulation tools is highly desirable.
- Hands-on/Basic experience in managing Windows, Linux systems.
- Should have fundamental exposure to IT environments governed by ITIL framework. Change, Incident (RCA) & Problem Management-related activities
- Experienced with intermediate MS Excel skills: vlookup, pivoting, formulas, macros, data comparison
- Solid understanding of monitoring tools and monitoring techniques with focus on problem determination and prevention.
Employment Type: Full Time, Permanent
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Strict timing
Monday to Friday
No travel
Day Shift
Ameriprise India Benefits
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