Senior Technical Operations Analyst

In this role the person will be the responsible for ensuring success of business critical application operations by supporting the day to day batch processing, analyzing and fixing the issues on priority while adhering to standards and SLA's. expertise in Tidal Workload Automation or IBM Tivoli Workload Scheduler or any other major job scheduling tools such as Control-Experience with batch job design, creation, administration and maintenance in distributed and/or mainframe environments. Experience in troubleshooting and resolving scheduling issues. Excellent written and verbal communication skills

Create and own a scheduling roster to provide 24x7 support
Work with the automation engineers on Tidal monitoring, reporting and analytics and be proactive in production support
Provide technical consultancy for new projects requiring implementation setup with consideration of existing automation jobs.
Take ownership of Incidents and Requests assigned to the team, ensuring they are SLA compliant.
Identify and implement key service improvements to ensure an effective and efficient Incident and Request management process.
Communicate effectively to both internal and external users.
Escalate and manage incidents when you experience an extended service outage, or service levels are not being met.
Ensure incidents and requests:
Accurately record resolution of Incidents and Service Requests to quality standards for future investigation.
Accurately record and prioritize and manage Incidents and Service Requests against suitable SLAs and resolution targets.
Restore normal service operation as quickly as possible, investigating, diagnozing and resolving incidents where possible.
Continuously monitor Automation queues for new requests.
Identify candidates for Problem Management and feed into the Problem Management process
Team Role

Actively monitor the teams workflow to ensure all incident and requests are being completed within SLA.
Assist and have input into maintaining the AMPF service catalogue and knowledge base to help in enabling the prompt resolution of incidents and support of administration requests within service levels.
Be self-motivated to explore evolving technologies and identify potential opportunities for increasing your skillset.
Encourage knowledge sharing across different tiers of support aiming to maximize the first-time fix rate at the Service Desk
Through the effective use of a knowledge base, ensure sharing and transfer of knowledge both within the immediate team and across other teams within IT Service Delivery.
Identify cost effective opportunities for improvement and recommend solutions to meet customer and user requirements, where appropriate.
Engage with the Automation SME Lead, look for opportunities for team development in a manner consistent with company policy and procedures
Develop internal team processes to ensure the integrity and quality of the service provision is maintained. Where possible, look for and propose opportunities for improvement
Participate in an on-call roster to provide 24x7 support
Overtime as required, e. g. (power down, application patches and fixes, in the production environment. )
Escalate and manage situations arising from customer issues to Manager.
Must have the drive to work closely and build successful working relationships with our American partners.
Experience working with Windows Server, including Active Directory
Flexible, self-motivated, team player, get-it-done personality
Ability to organize and plan work independently
Ability to work in a rapidly changing environment
Ability to multi-task and context-switch effectively between different activities and teams

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U. S. based financial planning company headquartered in Minneapolis with a global presence. The firm s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.