Senior Scheduling Analyst

Responsible for creating and maintaining schedules for call center associates to ensure adequate phone coverage. Also responsible for analyzing and administering operational performance in call centers on a real time basis by utilizing workforce management systems to ensure optimum productivity and results.

Key Responsibilities

Required Qualifications
- Bachelor degree or equivalent.
- 3+ years of relevant experience.
- Strong analytical and organization skills, including trend analysis.
- Ability to plan, prioritize and organize effectively / detail-oriented.
- Demonstrated ability to work independently, take initiative, problem solve, handle multiple tasks, and prioritize daily responsibilities.
- Proficient in Microsoft Office, as well as other related applications. Excellent written and verbal communication skills.
- 3+ year of experience working with one or more workforce management systems such as Aspect (Preferred), EWFM, IEX and intra-day/real-time management.


Preferred Qualifications
- Admin level knowledge of WFM tool - Aspect
- Aspect/WFO tool management

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U. S. based financial planning company headquartered in Minneapolis with a global presence. The firm s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if youre talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.