Senior Technical Operations Analyst- Distributed Application

Job Description :-
Provide end to end production support and derive immediate resolutions/root-cause of the incidents arising in and around the Insurance and Annuities Application s Distributed systems to ensure quick restoration of service degradation and hence minimal business impact.

Responsibilities -

Work as part of Operations team primarily supporting the Distributed applications

Respond to incidents as well as work to identify proactive incident circumvention

Support the Batch Operations that occurs nightly for Distributed systems

Work on rotation basis during the day and night Operations shift to support both night batches and the day time Operations work alternatively

Identify and recommend performance enhancements/improvements for applications

Provide 24x7 on-call support and work during hours that accommodate a portion of the US work day or during the full US work day shift (India night shift) including weekends / holidays

Work towards continuous Service improvements on our Standard Operating procedures, finding automation opportunities wherever possible.

Open to work across the Technologies i.e. Distributed and Mainframe Technologies and across the App Dev and Production support roles as per the Company needs.

Required Qualifications -

Bachelor s degree in Computer Science, MIS, or related equivalent experience considered.

4-7 years of broad technical experience with proven expertise in most of the following areas:

TWS/Workload schedulers, SQL Server, Operating Systems (Windows/Linux/Unix), JAVA/.NET/XML, Middleware

4-7 years of experience working with ServiceNow and monitoring tools (Gomez, Dynatrace, SiteScope)

Experience in Production support, Proactive incident management, and Batch monitoring

Should have exposure to IT environments governed by ITIL framework. Change, Incident & Problem Management related activities should be component of candidate s responsibilities

Should have driven some process changes, automation initiatives to reduce manual efforts.

Must have knowledge on Software Development Lifecycle and the different phases involved in Application Development.

Preferred Qualifications -

ITIL certification

Insurance and Annuities knowledge will be highly preferred

Knowledge of Mainframe/Vantage systems will be an added advantage

Strong written and verbal communication skills with the ability to translate technical information to non-technical audiences and vice versa.

Excellent problem-solving skills in multiple functional infrastructure/application areas.

Strong customer service orientation and an inherent sense of urgency and attention to details for resolving issues.

Proven experience creating, championing, and maintaining processes, procedures and policies.

Experience working in operations roles preferably in the financial services industry or other similar, highly regulated environment