Client Servicing Manager - India

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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Responsible for managing & growing assigned portfolio based across any of the market in APAC (Single country). Key responsibilities include but are not limited to client retention, implementation, Key contact strategy, premium product and services sales, P&L Management, establishing strong relationships with key stakeholders on the client side, and work closely with internal stakeholders to drive customer success.

What You ll do on a Typical Day

• Manage inbound call & email queries from clients to assist with their account related needs and concerns.
• Proactively speaking with clients to build relations, offering a consultative approach when managing our client travel programs, providing insight and recommendations to assist our clients achieve their objectives; whilst at the same time improving their value to AEGBT
• Manage any escalations from the client, working with the servicing and support teams to understand the issues, reporting back to the client and being part of a team that closes out the issue.
• Ability to consult, analyze and assess client needs while supporting needs to improve profitability.
• Engagement and/or management of client implementations and de-implementations
• Send updates and communications to client key contacts.
• Conduct phone/internet based introductory presentations/travel forums.
• Keep SFDC and any other relevant database updated as required, and communicate with different business units, specifically Operations, Supplier Relations, Implementations & Sales to manage day-to-day servicing issues, as well as cross-promotional initiatives.
• Consult clients on MI hierarchy/UDID/CAP Profile/GSI Overlay positions.
• Manage ad-hoc report requests, implement, maintain, & amend PET and insights reports

What We re looking for

• Graduate with proven success in client relationship, services and solutions increasing client revenue and profitability.
• Proven innovative problem-solving abilities and decision-making skills required, in addition to prioritization, and planning skills, including the ability to handle objections and achieve mutually beneficial solutions.
• Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, to successfully navigate through client organizations. Good communication skills, written & verbal.
• Demonstrated ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts.
• Travel Operations knowledge is required.
• Interpersonally, the Account Manager will present with high energy, professionally maturity and resilience.
• financial acumen will be an added benefit to leverage the key drivers of profitability.
• Sound Knowledge of excel & PowerPoint.

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement .

What if I don t meet every requirement If you re passionate about our mission and believe you d be a phenomenal addition to our team, don t worry about checking every box;" please apply anyway. You may be exactly the person we re looking for!