Software Engineering Specialist

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023.

Responsible for the design, development, modification, debugging and/or maintenance of software systems. Works on specific modules, applications or technologies, and deals with sophisticated assignments during the software development process.

2 -6 years of experience working on the implementation, administration, configuration, and/or development of the Service Now tool.
Service Now Experience should include scripting in Service Now, tool configuration, design work, technical configuration, and deployment. Specifically, candidates shall possess the skill to develop on the Service Now platform including the creation and/or customization of the core applications
Good Experience of a Service Now development including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
Candidates should possess the skill to develop on the Service Now platform including the customization of the service now core applications such as Incident, Problem, Change, and Service Catalog, knowledge management, ServiceNow portals etc.
Service Now Experience should include scripting, platform configuration, design, and deployment.
Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design
Excellent verbal and written communication skills
Responsible for detailed technical solution analysis, design, implementation in service now
Responsible to provide technical assessments, written documentation, and technical expertise
Responsible for continuous improvement by sharing experiences and knowledge with the team.
Responsible for providing the quality and consistent service to clients.
Good experience for implementing systems using the Agile/Scrum methodology
Should have good working experience with ITSM tools is plus
Custom application development on the Service Now platform including Custom UI Pages and content in the CMS.
Experience with working or developing with JavaScript - HTML5, Jelly, jQuery and Angular JS is a plus
Excellent experience in service now Integrations (SOAP,REST, and JSON as well as JDBC and file imports) is plus
Experience on Orchestration and Discovery is plus
Service Now Systems Administration and Service now Implementation Certified is plus
ITIL process knowledge is an Add-on.
ITIL V3 foundation certification is an Add-on.
Experience with rebuilding legacy applications in Service Now a plus.
Experience with upgrades/multiple versions is plus