Amazon - Manager - Data Center Operations (7-16 yrs)

Data Center Manager for the world's biggest Cloud Infrastructure.

About You:

You will be a proven manager with experience managing teams of high performers. You will have the ability to refine and develop processes to optimize operational excellence in every area of your role. You will be able to drive performance levels to achieve the pace at which we build and operate Data Centers in India for Amazon Data Services India Private Limited ("ADSIPL"). You will have previous experience in Data Centers, either building or managing (or both) along with exposure to developing great relationships with both internal teams and external vendors.

You will also have a passion for technology along with a desire to be the best at your job every day!

About The Role:

As a Data Center Manager in ADSIPL, you will get to manage the world's largest Cloud Computing Infrastructure in India. We encounter interesting, challenging & complex problems every day, being a technical manager in ADSIPL means that you can innovate to solve these issues and help drive Operations Excellence in all areas of your role.

Your day job at ADSIPL will include (but not limited to):

- Managing and developing teams of engineers, providing both technical and leadership expertise and ensuring highest levels of performance.

- Maintaining existing co-located and in-house Data Centres

- Helping build and bring online new Data Centres

- Constantly improving all our processes and procedures. We believe there is nothing we cannot improve

- Assisting & managing relationships with external vendors & contractors

- Liaising with internal teams & management groups

- Ensuring we adhere to and exceed local Health & Safety standards in all our Data Centres

- Creating and maintaining metrics on all aspects of our Data Centres and utilising those metrics to drive positive changes

- Assisting in implementing service methodologies including incident management, problem management, change management, capacity management, etc.

What are we looking for in a successful AWS Returner Data Centre Manager (DCM) candidate along with the technical knowledge and experience.

People Management:

- As a successful candidate you will have managed a team of at least 5 individuals, over a period of at least 3 years.

- You will be able to demonstrate how you have continued to improve performance of an existing team along with displaying skills in creating or growing a team.

- Experience managing both high & low performing employees will be of advantage along with conflict management.

Incident Management:

- You will have a lot of experience dealing with high severity situations, show a clear understanding of the wider blast implications of any issue/outage and potential consequences of differing outcome scenarios. You will also have experience in Change Management & Fault Management.

Vendor Management:

- An Amazon, the DCM has to deal with vendors, third parties, contractors & security companies.

- You will be able to prove you have experience dealing with external parties and be able to display incidents of both problem & conflict management when dealing with same.

Process Improvement:

- You will be able to demonstrate an ability of taking both a good working process & a bad process and improving.

- You will have experience in processes mapping, implementing remediation steps and how this affected the overall business you were working in.

- Experience in Kaizen/Lean/Six Sigma is preferable

Health & Safety.

- Health & Safety should be at the forefront of every DCMs mind.

- Managers should be able to positively influence the Safety culture of the Data Centre organization.

BASIC QUALIFICATIONS

- An engineering degree or equivalent

- 7+ years of relevant engineering experience managing large scale services

- 7+ years of relevant experience in DC Operations,IT Operations or similar roles

- 3+ years building & managing strong, successful technical teams in a similar culture

- Incident Management Experience

- Vendor Management Experience

- Process Improvement Experience

- High degree of organization and detail-orientation

- Excellent written and verbal communications skills

- Proven track record of success in delivering complex projects

- Prior ownership of the operation of a mission-critical team and/or product

- Ability to consistently deliver results despite competing priorities and distractions

- Security and Health & Safety awareness

PREFERRED QUALIFICATIONS:

- Technical depth to pass at least one of our Network Engineer, Systems Engineer or Developer Support Engineer skill set

- Project Management Experience

- Extensive OE and or Agile experience

- Capacity planning and budgetary experience.

- Experience in Kaizen/Lean/SixSigma is preferable

- Change Management & Fault Management