Sys Dev Engineer L4

The team enables independent authors, content creators and publishers to publish their content as eBooks for distribution to the Kindle Store, Kindle Unlimited and the Kindle Owners Lending Library; as well as in print formats for sale on Amazon s global marketplaces, bookstores and other online retailers using Amazon s state-of-the-art Print on Demand (POD) technology. Team is an important part of Amazon s vision to provide its Kindle and print book customers with the world s largest selection in the format they prefer - eBook or paperback.

The Sys Dev Engineer is responsible to solving critical problems for large suite of software applications and services. Your solutions will affect our customers directly! High Impact production issues often require coordination between multiple Development, Product and Support teams, so you get to experience a breadth of impact with various groups. It ll definitely help for you to be detail-oriented and a skilled problem solver, because you ll also be helping us to streamline our processes and automating them where applicable.

Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing tools, automations and monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (JAVA), updating, tracking and resolving technical challenges and improving operational excellence and readiness of the systems.

Some of the key job functions


Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services

Work on operations and maintenance driven coding projects, primarily in Java, Python, or shell scripts, AWS, web technologies projects.

Software deployment support in staging and production environments

Develop tools to aid operations and maintenance

System and Support status reporting

Ownership of one or more Digital products or components

Customer notification and workflow coordination and follow-up to maintain service level agreements

Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set - Experience in automating, deploying, and supporting infrastructure
- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
- Experience with Linux/Unix