Support Engineer

We are seeking a talented and innovative Support Engineer to join our team working at the intersection of artificial intelligence and compliance. In this role, you will leverage large language models (LLMs) and other advanced machine learning techniques to develop and maintain automated systems for validating compliance documents.

Key job responsibilities
Implement and fine-tune large language models to accurately process and analyze complex compliance documentation
Develop and optimize machine learning algorithms for automated document validation and anomaly detection
Collaborate with compliance experts to translate regulatory requirements into AI-driven validation processes
Troubleshoot and resolve issues related to the AI-powered compliance validation system
Stay up-to-date with the latest advancements in NLP, LLMs, and AI to continually improve our validation processes
Provide technical support and guidance to internal teams and clients using the automated compliance validation tools

A day in the life
Bachelors or Masters degree in Computer Science, AI, or a related field
Strong programming skills, particularly in Python and machine learning frameworks (e. g. , TensorFlow, PyTorch)
Experience working with large language models and natural language processing techniques
Familiarity with compliance processes and regulatory environments (e. g. , GDPR, HIPAA, SOX)
Excellent problem-solving skills and attention to detail
Strong communication skills and ability to explain complex technical concepts to non-technical stakeholders - 2+ years of software development, or 2+ years of technical support experience
- Bachelors degree in engineering or equivalent
- Experience troubleshooting and debugging technical systems