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Investigation Specialist, WW FBA

0-7 years

₹ 2.71 - 5.1L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Hyderabad / Secunderabad

1 vacancy

Investigation Specialist, WW FBA

Amazon

posted 1mon ago

Job Description

Sellers are a critical part of Amazon s ecosystem to deliver on our vision of offering the Earth s largest selection and lowest prices. These Sellers offer hundreds of millions of unique products providing a broad and diverse inventory of products from Books, Electronics and Apparel to Consumables and beyond. Fulfillment By Amazon (FBA) enables Sellers to provide fast and efficient deliver to their customers using Amazon fulfillment services and now make up the majority of the business on Amazon. com.

Amazon is seeking Investigation Specialists to join the FBA Seller Experience within the Supply Chain Optimization Technology organization. We support Amazon s Global Supply Chain process with investigative research involving Seller fee disputes, Seller requests for additional storage space, and contacts involving Inventory Management data issues and disputes. We believe consistency is the foundation to the world-class service we provide our Sellers and Inventory Planning Control (IPC) is at the center of ensuring consistent and fair evaluation of Seller disputes. The Contact Team consists of highly specialized investigators who support FBA through manual investigations utilizing data analysis world-wide with varying Seller pain points in the inventory cycle.

An Investigation Specialist provides timeline resolution to the issue(s) in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive the Seller Experience without compromising on time. The candidate should be able to communicate clearly in the written and oral form. An Investigation may interact with Technology on behalf of the Seller to resolve a Tech escalation, or work with Seller Support to improve a Seller communication or process to reduce Seller contacts.

Key job responsibilities
Managing time effectively and independently to research Seller discrepancy requests, understand trends and call-out new or different trends in order to accurately resolve Seller issues.
Communicating with Sellers and FBA business partners effectively using clear and professional oral and written communication.
Document outcome of investigations with Sellers in a succinct and reliable method.
Conducting multiple investigations with Amazon Sellers daily that aim to resolve disputes while utilizing Excel.
Providing prompt and efficient service to Amazon Sellers including the appropriate escalation of Seller issues.
Maintaining accountability to attendance, productivity, and quality expectations while adapting to the changing requirements of the business.
Providing root cause resolution for FBA Seller and Customer issues. - 1+ years of customer service experience
- Experience with Microsoft Office products and applications
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience in payments or e-commerce

Employment Type: Full Time, Permanent

Read full job description

Amazon Interview Questions & Tips

Prepare for Amazon Investigation Specialist roles with real interview advice

Top Amazon Investigation Specialist Interview Questions

Q1. Maximum Subarray Sum Problem Statement Given an array of integers, determine the maximum possible sum of any contiguous subarray within the ... read more
Q2. Every time I enter a temple my money gets doubled and while leaving u have to donate 100 like this I go to 4 temple and when I leave the 4th ... read more
Q3. Minimum Number of Platforms Needed Problem Statement You are given the arrival and departure times of N trains at a railway station for a p ... read more
View all 2.2k questions

What people at Amazon are saying

3.8
 Rating based on 225 Investigation Specialist reviews

Likes

*Work from home policy *Medical Policy

Dislikes

The promotions are biased and not best Some of the hiring managers have no knowledge whom to take to that position and some are biased. First they already fixed the candidates informally and conduct interviews formally. They don't hire the best. *Most of the project managers have no process knowledge and they make SOP changes, whic..Read More

  • Salary - Bad
  • +4 more
Read 225 Investigation Specialist reviews

Investigation Specialist salary at Amazon

reported by 1.3k employees
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₹2.5 L/yr - ₹7 L/yr
At par with the average Investigation Specialist Salary in India
View more details

What Amazon employees are saying about work life

based on 25.2k employees
62%
53%
69%
77%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Amazon Benefits

Submitted by Company
Healthcare & Financial Benefits
Parental Leave & PTO
Professional Development
Employee Assistance Program (EAP)
Submitted by Employees
Work From Home
Job Training
Health Insurance
Free Transport
Cafeteria
Soft Skill Training +6 more
View more benefits

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Amazon Hyderabad / Secunderabad Office Locations

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Hyderabad Office
Amazon Development Center India Pvt. Ltd., 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Hyderabad Hyderabad
Hyderabad Office
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