Sr. Program Manager, Titles

Amazon. com, Inc. seeks to be Earths most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the widest of selection at low price that drives Amazon s flywheel.

The vision of Retail Business Services (RBS) Organization at Amazon is to accelerate Amazon s flywheel by improving customer experience and enabling our Selling Partners (SPs) to grow their business with Amazon. RBS improves the Customer experience at Buying and Post-Buying stages through improvements to the shopping experience. Our solutions ensure information in Amazons catalogs is complete and comprehensive, and is designed to delight customers, resulting in a great shopping experience every time.

RBS is looking for a Senior Program Manager to lead the world wide expansion of Title Quality improvement program. Product Title is a key component aiding customers to discover and compare products in search and quickly understand key attributes at a glance before making their purchase decision. Optimizing the Title for worldwide languages, taking care of country specific nuances is critical for improving the shopping experience across all of Amazons marketplaces. This role will be responsible for a) understanding the language and country specific use cases that will dictate the changes needed to our current product titles b) creating solutions to generate high quality titles in various languages covering Europe, Japan, Middle East markets c) partnering with country specific category and catalog teams to design the right quality guardrails d) creating and executing a worldwide launch strategy through a comprehensive change management process. This role will be at the center of collaboration between multiple world wide teams in re-imagining the title experience for customers and selling partners.



Key job responsibilities
Product Title is an essential part of the consumer experience and can fundamentally influence the way customers shop on Amazon as well as shape their perception of Amazon. As a Senior Program Manager - WW Expansion, you will

* Think Big and own the vision for worldwide expansion of High Quality Titles spanning multiple languages and countries.
* Disambiguate the problem space and size the problem and opportunity for RBS
* Be responsible for end-to-end business strategy, goal setting, program management, review and collaboration mechanisms.
* Break down ambiguous problems into clear abstract use cases and solution workflows for Tech and Product teams.
* Be responsible for end to end program management with multiple parallel tasks.
* Establish accountability with partner teams and influence them without authority on a common goal.
* Identify risks and develop strategies to mitigate them.
* Be responsible for reporting and review mechanisms and communication to Leadership (Flash updates, WBR, QBR, Deep dives)

To be successful in this role, you should be comfortable and confident liaising with remote global teams in business, design and technology at senior leadership levels. You will solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks). You will be data-driven and demonstrate good judgment in how and when to escalate (without damaging relationships). Representing the voice of customers, you will be an evangelist for the program vision, maintaining support for your cause, keeping engineering teams energized and excited, and driving your program roadmap at all levels. You will be very comfortable with written communication skills and a proven track record of delivering projects from concept to launch.


About the team
The Title Quality Improvement program is part of the Customer Experience vertical of RBS. The program is responsible for defining the Vision and long term strategy of improving Customer Experience through improving the quality of Amazon product titles. RBS is the global sponsor of the program, bringing together multiple world-wide product, design and engineering teams to execute in a federated manner. - 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of program or project management experience
- 5+ years of delivering cross functional projects experience
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience defining program requirements and using data and metrics to determine improvements
- Basic knowledge of ML model based tech solutions