Investigation Representative, ROW IB

An Investigation Representative provides timely resolution to the issue in hand by researching, querying internal tools and by taking real-time decisions.

An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive seller experience without compromising on time.

The candidate should have the basic understanding of inbounding and should be able to communicate clearly in english in the written and verbal form.



A day in the life
An Investigation Representative is responsible for conducting assigned investigations in a timely manner within an ambiguous environment using data analysis and other tools.

This requires high level of ownership throughout investigation life cycle by facilitating flow of information, reporting progress and identifying blockers & providing resolutions.

An Investigation Representative will insist on high standards by effective deep dive to summarize findings and proposing solutions by identifying gaps and risks in current mechanisms.