Senior Product Manager, Last Mile Payments

At Amazon, were working to be the most customer-centric company on earth. We are constantly looking to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is investing heavily to innovate and provide best in class services in the Last Mile delivery space. The Last Mile Payments team is building the next generation of payments platform to ensure accurate and on time payments for all our delivery service partners across the Amazon ecosystem. The technology involved encompasses the full stack of software development. This includes customer facing applications for viewing and approving invoices, mobile features for viewing block level earnings, and internal app development to enable Operation partners to work efficiently for viewing and approving work, rates, and payments. This complex system consists of tens of services and dependencies across multiple orgs, and serves 20+ countries (and growing) each with their own unique invoicing, tax, and accounting requirements for localized compliance. These systems are responsible for paying tens of billions of dollars to hundreds of thousands of partners in 20+ geographies.

We are looking for a highly skilled, experienced, and motivated product leader to innovate and solve the challenges at a massive scale. You will drive product vision, road-map planning, project execution, and closely collaborate with cross functional business and engineering teams to develop best-in-class payment systems. A successful candidate will bring deep technical, payments, finance, business, and product leadership expertise, and ability to work within a fast-paced startup culture in a large company to deliver best-in-class payment experience. This is a unique and rare opportunity to build the largest self-billing platform to issue payments and delight hundreds of thousands of delivery service partners worldwide. As a product owner you will be expected to monitor weekly metrics and callouts, direct and occasionally perform deep dives, generate product artifacts (vision/strategy documents, BRD, Launch Plans, operating plans), and contribute to monthly business reviews with cross functional VPs.

It s no secret that Amazon relies on its technology to deliver millions of packages every day to its customers - on time, with low cost. Our Last Mile technology division builds software solutions that work across our vendors, delivery stations and carriers to optimize both time & cost of getting packages into the hands of our customers. This remains a fast-growing business, and our technical journey has only started. With rapid expansion into new geographies, unique delivery models for products ranging from Fresh groceries to big-screen TV s, and growing number of shipments worldwide, we will need innovative solutions to scale our software to meet these opportunities.

Key job responsibilities
This role leads the development of a suite of payments products responsible for issuing tens of billions of dollars in payments to hundreds of thousands of payees in 20+ countries.

This role is inherently cross-functional this leader will work closely with operations, finance, tax, accounting, legal, business development, engineering, business leaders, UX design, and customer service teams to gather requirements, implement, test, and launch new payment products, grow business opportunities, and enhance our existing products and features.

Communicate and collaborate cross-functionally across multiple teams in operations, technology and planning to define strategic roadmaps while keeping the impact of the solution to all stakeholders in mind

This person is responsible for writing strategic product documents including decision narratives, operational planning documents, PR/FAQs, and requirement specifications. They define a long-term product vision, creating yearly execution plans to deliver on VP level goals.

Anticipate bottlenecks, provide escalation management, and make tradeoffs to balance business needs versus technical or operational constraints.

Understand customer needs (internal/external) and industry trends to improve existing products and launch innovate products to meet their needs.

This leader drives efficiencies and simplification into their products to unlock innovation and faster delivery of global software, which is technically complex due to unique local features by both the business and the country of operation.

This leader design mechanisms including customer feedback, trainings, and metrics to ensure long term product success.

About the team
The Last Mile Payments team is building the next generation self-billing-payments platform to ensure accurate and on time payments for all our delivery service partners across the Amazon ecosystem. The technology involved encompasses the full stack of software development. This includes customer facing applications for viewing and approving invoices, mobile features for viewing earnings, and internal app development to enable Operation partners to work efficiently for viewing and approving work, rates, and payments. This complex system consists of tens of services and dependencies across multiple orgs, and serves 20+ countries each with their own unique invoicing, tax, and accounting requirements. - 5+ years of product or program management, product marketing, business development or technology experience
- Bachelors degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience in handling finance and payments product or feature launches