Vendor Performance Partner Manager, AWS IPM

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and we re looking for talented people who want to help.

You ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

As a Vendor Partner Manager, you will work with teams across AWS to manage relationships with AWS s colocation providers and drive service improvements across a global portfolio of infrastructure deployments. You will lead cross-organizational business reviews with our vendor partners, lead the development and implementation of infrastructure risk reduction and mitigation projects. You will drive projects and initiatives that deliver better experiences for internal customers and our vendor partners, and scale how the team manages its responsibilities. In this role, you will also act as a subject matter expert on AWS s service relationships with these vendors and on their overall service performance.

Key job responsibilities
- Lead cross-organizational business reviews with key infrastructure providers
- Lead development and implementation of infrastructure risk reduction and mitigation solutions
- Identify and drive targeted improvement initiatives to raise service performance with specific vendors.
- Manage the commercial and operational relationships with key infrastructure vendors
- Empower internal customer teams like Operations and Security by facilitating issue resolution and ongoing performance improvement efforts with key infrastructure vendors
- Lead design and implementation of projects, initiatives, and process improvements that deliver better experiences for internal customers and our vendor partners, and scale how the team manages its responsibilities
- Act as a subject matter expert on AWS s commercial relationship with infrastructure vendors and on these vendors overall service performance.

About the team
The AWS Infrastructure Partner Management (IPM) team performs a business control and vendor management function for colocation (colo) data center vendors where AWS has infrastructure deployments. The team manages AWS s colo vendor business review program - to drive improvements to vendors service performance and is one of AWS s System and Organizational Controls (SOC) compliance requirements. In addition, IPMs facilitate and drive issue resolution between AWS internal customers and our colo vendors, focused mainly on vendor performance, contractual service level violations, and infrastructure risk reduction. Through these activities, the function supports and empowers Operations, Safety, Security, and other key stakeholders to share expectations and work in close partnership to drive service improvement and resolve both contractual and relationship issues.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn t followed a traditional path, or includes alternative experiences, don t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there s nothing we can t achieve.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
We re continuously raising our performance bar as we strive to become Earth s Best Employer. That s why you ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 3+ years of developing, negotiating and executing business agreements experience
- 3+ years of vendor management experience
- 3+ years of business development, partnership management, or sourcing new business experience
- Experience influencing internal and external stakeholders