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1891 Amazon Jobs
Transaction Risk Investigator
2-7 years
₹ 2.73 - 6.05L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Hyderabad / Secunderabad
1 vacancy
Transaction Risk Investigator
Amazon
posted 15hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Description:
Investigation specialists are expert communicators and problem solvers obsessed with Customer success. They have a passion for proficiency, and efficiently navigate formal and informal channels to advocate on the Customer s behalf. They take full ownership of their functional issues and offer high quality solutions and they are the champion for proactive improvements.
The Investigation Specialists are technically competent, self-motivated individuals with the objective to deliver sustainable results that improve the customer experience. Ideal applicants will have experience in CTPS investigations. All candidates must be capable of succeeding in a fast-paced team environment with minimal supervision. The position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions and accounts.
Key job responsibilities
Roles and Responsibilities:
This includes, but is not limited to:
Investigate suspicious activities and behaviors that could pose a risk to Amazon or our customers in global markets
Ensure high quality decision by applying CTPS standard operational procedures
Identify known fraud patterns, discover new modus operandi trends and take actions to minimize risks
Use a wide range of internet and in-house tools to research transactions and gather data to make accurate decisions
Take appropriate actions to identify and help minimize Amazon s financial, legal and reputational risk
Maintain high levels of confidentiality and data security standards
Achieve weekly productivity and quality standards for investigations
Communicate via email and telephone with external and internal customers and financial institutions to make informed decisions about risk
About the team
About the ORG: CTPS-BRP-Risk Investigations
Buyer Risk Investigations works to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned. Through the partnership of people and technology we will focus on our customers, think local - act global and scale through innovation. Buyer investigators specialists will always deliver on our service standards for our customers and with zero defects.
- Communication Skills Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response. Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers Problem Solving Skills Demonstrated ability to work independently and make complex investigation decisions with little to no guidance Excellent problem solving skills Demonstrated ability to analyze problems logically Self-disciplined, diligent, proactive and detail oriented Strong time management and organizational skills Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent Excellent ability to determine situational needs and provide appropriate solutions
Employment Type: Full Time, Permanent
Read full job descriptionAmazon Interview Questions & Tips
Prepare for Amazon Transaction Risk Investigator roles with real interview advice
Top Amazon Transaction Risk Investigator Interview Questions
Q1. If a seller wants to sell a phone worth 60k at 7k on amazon then would you allow him? If not then why? And what are the things you wanna con ... read more
Q2. If a customer placed an order for DSLR camera worth 50k and chose COD as payment option, how will you investigate this situation?
Q3. What do you know about risk management?
What people at Amazon are saying
Rating based on 519 Transaction Risk Investigator
reviews
Anonymous · Customer Success, Service & Operations
in New Delhi
Likes
Just the salary comes on time.
- Job security - Good
+1 more
Dislikes
Policy changes every week. Work life balance is zero. They want us to work on every single thing. No one there to listen to your issues. Everything is on autopilot mode. If someone is not getting any other job or is unemployed then Amazon is okay. Otherwise don't even think of joining.
- Salary - Poor
+4 more
Transaction Risk Investigator salary at Amazon
reported by
3.1k
employees
₹2
L/yr - ₹6.5
L/yr
At
par with the average Transaction Risk Investigator Salary in India
View more details
What Amazon employees are saying about work life
based on 24.7k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Amazon Benefits
Submitted by Company
Healthcare & Financial Benefits Parental Leave & PTO Professional Development Employee Assistance Program (EAP)
Submitted by Employees
View more benefits 
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Amazon Hyderabad / Secunderabad Office Locations
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Amazon Development Center India Pvt. Ltd., 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village,
Serlingamplayy Mandal,
Hyderabad
Hyderabad
Hyderabad Office
Amazon, Divyashree Trinity Building, Plot No.6, Hi-Tech City Layout, Madhapur Village Serilingampally Mandal
Hyderabad
Telangana 500081
Telangana 500081
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