ROC Central Strategy

Central Strategy team of ROC (Relay Operations Center) team which supports NA and EU Surface Transportation Operations, is seeking self motivated team players for the WFM team (Workforce Management). The Surface Transportation Operations team addresses disruptions in the Middle Mile network, supporting drivers and carriers faced with unexpected events (poor weather, road closures, unexpected surges in volume, mechanical breakdowns, etc. ) to allow them to deliver packages safely and on time.

As a WFM Short Term Planning Analyst, you will create efficient, implementable headcount plans based on short term forecasting. You will help ROC with variable cost budgeting to meet the Financial goals and for scaling so that we identify the optimal levels of operations to be able to meet the volume demand. You will work closely with Program, Business Operations, Analytics and Finance, to ensure that the right headcount is available to meet business needs at hourly level. You will identify risks and provide mitigation plans. You must be highly analytical, able to work effectively in a matrix organization, and have the ability to break complex problems down into steps that drive product development at Amazon speed. You will bring innovation, passionate voice, and an ability to prioritize and execute on a fast-moving set of strategic priorities. You will be responsible for creating weekly plans, as well as thing big towards managing high demand peaks through the year.
An ideal candidate should have the ability to pull and analyze data with ease, drive process improvements, standardize our processes and eliminate the root cause of defects within the current systems, and a proven track record of reducing the occurrence of problems due to proactive root cause elimination.

Key job responsibilities
Responsibilities include, but are not limited to:
1. Timely and accurate delivery of headcount plans for respective ROC operations programs considering factors of forecast and operational productivity inputs for each site.
2. Create weekly schedules for peak and BAU periods and govern the process by coordinating with Business operations
3. Create estimated capacity to deliver against forecast basis on the derived headcount plan.
4. Independently solve and deliver for business problems related to planning with occasional direction. Drive an agile capacity model to meet customer promised SLA standards.
5. Manage the analysis of daily, weekly, and monthly reporting of key performance indicators of Planning. - 1+ years of tax, finance or a related analytical field experience
- 2+ years of complex Excel VBA macros writing experience
- Bachelors degree or equivalent
- Experience defining requirements and using data and metrics to draw business insights
- Experience with SQL or ETL