Amazon - Program Manager/Senior Program Manager - Amazon Flex (6-15 yrs)

At Amazon, we are building an excellent last mile operation in India. The team works directly with independent delivery partners to make deliveries to our customers. With Amazon Flex, partners are their own bosses - they can build their own schedules and choose from different types of opportunities (scheduled-ahead blocks, instant offers), all while making great earnings. Amazon Flex is powered by a mobile app that works in concert with our advanced systems, allowing partners to sign in, grab an offer for a time, check out a map of the location, and more. You will be a part of the central team working on turning a billion-dollar idea into reality.

Key job responsibilities

- Define, design, launch and manage new transportation-related programs in India, within Amazon Flex - primarily hyperlocal, and on-demand business lines

- Gather requirements and conceptualize product and program solutions to solve business problems, sustainably

- Work with key stakeholders across various functions to define, launch and drive programs

- Act as the bridge between operations and support teams like finance, global business operations, product teams, and field operations

- Be the gatekeeper of the delivery partner experience for the business lines, and balance this by co-owning cost and business goals

- Positively impact the operating cost through technology and process interventions

- Rely on influence (over authority) to align multiple worldwide and India-based stakeholders, to drive complex, medium to large projects. Build the right scale mechanisms in a highly ambiguous environment, balancing between quality and pace of execution, with the right framework to protect large business goals

- Interact with senior India and worldwide leaders, in discussions and through well-written narratives

- Launch and expand the program as per Amazon's requirements while being responsible for all customer satisfaction, performance, compliance, accounting and financial related metrics

Basic qualifications

- 6+ years of program or project management experience

- 4+ years of defining and implementing process improvement initiatives using data and metrics experience

- Experience defining program requirements and using data and metrics to determine improvements

Preferred qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience

- 3+ years of driving process improvements experience

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

- Experience building processes, project management, and schedules