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2464 Amazon Jobs

Manager, Application Engineer, Amazon

3-7 years

Chennai

1 vacancy

Manager, Application Engineer, Amazon

Amazon

posted 8d ago

Job Description

Job summary
Work hard. Have fun. Make history.

At Catalog Support and Programs (CSP) we provide user technical support WW and provide the business with a single point of contact for issues related to Catalog systems and tools. We enable increased selection through new marketplace, merchant and retail pipeline set-ups, and own the on-boarding of new vendor feed integrations. Our team owns driving strategic cross-functional programs that span across multiple catalog services teams and own governance and configuration of metadata and business rules.

As a leader in the CSP organization, you will lead your team in supporting our business teams worldwide by providing critical product support, carrying out data research, liaising with technology and other internal teams on workflow improvements, data interpretation and data improvements and help providing solutions that drive ongoing improvements to the quality of Amazon s catalogs.

To meet these challenges, we are looking for passionate, talented and super-smart support managers. We are looking for people who can mentor support engineers, innovate, love solving hard problems and never take no for an answer.


Lead a team in supporting our business teams worldwide by providing critical product support

Technically lead on your team and act as a subject matter expert for one or more services

Lead large multi-team projects and resolve the most complex support issues.

Drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation

Drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation

Think proactively and work to prevent support issues before they are realized.

Regularly work with management to assign tasks and small projects to other Support Engineers

Take a role in the strategic direction of the team

Play a significant role in hiring, mentoring, and training employees

Demonstrate excellent judgment when making decisions. Bachelors degree in Engineering or related field.
8+ years experience in software development, testing or support engineering.
3+ years of technical lead experience
2+ years of experience in hiring, developing and evaluating performance of engineers.
Hands on experience in perl/shell scripting, JavaScript, SQL queries and Linux commands.
Experience in electronic data interchange is a plus.
Demonstrated skill and passion for problem solving and operational excellence
Ability to understand, troubleshoot and describe complex technical processes and issues.
Clear and effective communication & documentation skills.
Technical support experience is a definite plus.


Employment Type: Full Time, Permanent

Read full job description

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What people at Amazon are saying

4.0
 Rating based on 22 Applications Engineer reviews

Likes

Salary is not enough

  • Work-life balance - Good
Dislikes

Work and learning curve

  • Job security - Poor
  • +2 more
Read 22 Applications Engineer reviews

Applications Engineer salary at Amazon

reported by 257 employees with 1-6 years exp.
₹6 L/yr - ₹24.7 L/yr
88% more than the average Applications Engineer Salary in India
View more details

What Amazon employees are saying about work life

based on 25.2k employees
62%
53%
69%
77%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Amazon Benefits

Submitted by Company
Healthcare & Financial Benefits
Parental Leave & PTO
Professional Development
Employee Assistance Program (EAP)
Submitted by Employees
Work From Home
Job Training
Health Insurance
Free Transport
Cafeteria
Soft Skill Training +6 more
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Amazon Chennai Office Location

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Chennai Office
40,3rd Floor, SP Infocity M G R Salai, Perungudi Kandanchavady, Chennai Chennai
600096

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