Appeals Sr. Administrator, Amazon

As a member of the HR organization, you will handle confidential and sensitive information, as well as demonstrate strong integrity and ethical behaviors. You will use your strong analytical and critical-thinking skills to bring about continuous improvement on a daily basis; put your exceptional customer service, communication, organizational skills, superior attention to detail and ability to prioritize to work in a fast-paced, rapidly changing HR environment.

Key job responsibilities
Utilize your deep diving skills and Amazon policy expertise to identify required documentation for appeal cases.
Assess documentation for accuracy and past precedent.
Identify any process defects and recommended remediation.
- 1+ years of Microsoft Office products and applications experience
- Bachelors degree or equivalent
- 3+ years of contact center, customer service, human resources or equivalent experience
- Demonstrated proficiency handling customer contacts, queries and resolutions.