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Appeals Specialist

4-7 years

₹ 5 - 9L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

1 vacancy

Appeals Specialist

Amazon

posted 1mon ago

Job Description

We are looking for a dynamic, organized, self-starter HR professional who thrives on diving deep into the details, can make impartial decisions based on facts, and enjoys supporting employees through their Amazon journey. If this sounds like you, then join the Departures Team as and Appeals Specialist. We are searching for Appeals Specialists to ensure proper and consistent treatment of employees as they participate in the appeals journey, focusing on a positive employment experience in all steps along the way.

This role will:
Collaborate with multiple stakeholders to ensure solid understanding of the Amazon experience.
Investigate to various sources of information including, but not limited to, Amazon policy, past policy application, associate statements in order to reach a proper and consistent outcome.
Analyze data from various internal systems and propose remedial action based on findings.
Independently manage case work, bringing closure timely and definitively.
Analyze casework data to identify issue trends, opportunities for proactive mitigation, and policy adjustments.
Provide recommendations to proactively address systemic defects.
Be able to earn trust of employees for the associate experience.
Manage difficult conversations with multiple levels within the organization
Respond quickly and accurately to associate questions and ensure documentation is complete and accurate.

To be successful in this role, the ideal candidate comes with prior Amazon HR experience, has strong communication and interpersonal skills, is organized, has the ability to manage competing tasks, and is capable of working in a fast-paced environment, enabling them to work successfully on a broad spectrum of employee experiences.



Key job responsibilities
Deep Diving: Review information which contributed to the disciplinary action impacting the employee. Use your investigative skills to determine if policy was applied properly and consistently based on evidence and employee/witness statements.
Decision Making: Execute complex work that may be escalated from others. Requires independent research and interpretation of processes and policy from both internal and external sources.
Expertise: Acts as a subject matter expert for customers, team and vendors. Knows and works with outside sources to develop interpretations and solutions for complex issues
Customer service: Interface with various levels of the organization to identify and resolve both internal and external gaps. Responds quickly and accurately to questions from team, internal business partners, and customers including high level leadership teams.
Case Management: Manage case workload ensuring that services are delivered to employees and sites in a timely and defect-free manner. - Bachelors Degree from accredited university
- 5-7 years overall work experience
- Minimum 4 years multiple HR domain relevant experience
- Ability to manage confidential and sensitive employee information and adhere to strict confidentiality standards
- Experience in a call center, distribution center, or manufacturing environment
- Comfort with high volume workloads, experience with rapid and complex changing work environment, willingness to "roll up your sleeves"
- Solutions-focused and comfortable working in an environment which demands strong deliverables
- Bias for action, stellar work ethic, and desire to achieve excellence
- Proven ability to handle confidential information and escalate issues when appropriate


Employment Type: Full Time, Permanent

Read full job description

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What people at Amazon are saying

4.2
 Rating based on 8 Specialist reviews

Likes

It always puts safety first at all cost it was amazing.

  • Work satisfaction - Excellent
  • +2 more
Dislikes

Particularly if you work for Amazon it was nothing to dislike.

  • Job security - Bad
  • +1 more
Read 8 Specialist reviews

Specialist salary at Amazon

reported by 98 employees
₹2.6 L/yr - ₹10.4 L/yr
40% less than the average Specialist Salary in India
View more details

What Amazon employees are saying about work life

based on 25.4k employees
62%
53%
69%
77%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Amazon Benefits

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Healthcare & Financial Benefits
Parental Leave & PTO
Professional Development
Employee Assistance Program (EAP)
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Work From Home
Job Training
Health Insurance
Free Transport
Cafeteria
Soft Skill Training +6 more
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