GREF Commute Manager

The Global Real Estate and Facilities (GREF) team provides real estate transaction expertise, business partnering, space & occupancy planning, capital investment program management and facility maintenance and operations for Amazon s corporate office portfolio across multiple countries. We partner with suppliers to ensure quality, innovation and operational excellence with Amazon s business and utilize customer driven feedback to continuously improve and exceed employee expectations.
The India Commute Manager will spearhead the sustainable management of the India Commute program, adeptly resolving roadblocks and making strategic trade-offs through collaboration with internal stakeholders and service partners. This dynamic role requires handling complex goals and programs while leveraging best practices to optimize team efficiency and streamline processes. Reporting to the regional portfolio manager (RPM), the Manager works independently with the ability to seek guidance, when necessary. The successful candidate will drive synergy among internal stakeholders, including Finance, HR (Benefits & Compliance), Legal, Security, and Procurement, as well as external service partners.

The position s responsibilities encompass planning and implementing strategies, negotiating with service providers, managing contract renewals, and identifying opportunities to simplify internal processes. Financial stewardship is a key aspect of this role, involving periodic cost monitoring against the provisioned budget and leading frugal initiatives. The right candidate will accelerate progress by identifying risks, addressing blockers, and appropriately escalating issues such as delays, safety concerns, budget overruns, information gaps, or subpar vendor performance. Developing and implementing a robust system of metrics to plan, manage, measure, and evaluate the Commute programs performance is crucial. The Manager will prioritize Customer Obsession by elevating customer experience, safety, compliance, and ease of access. This role requires strategic thinking to recognize overly complex or risky proposals and facilitate additional stakeholder or sponsor reviews for simplification. Effective communication is paramount, as the role will foster connections, conduct productive meetings, ensure the right stakeholders are involved, and drive high-level alignment. The Manager will be entrusted with presenting decisions to leaders and developing long-term strategies to scale up the Commute Program, focusing on delivering high-quality results and earning customer trust.

This optimal candidate is a proactive, strategic thinker who can balance multiple priorities, drive innovation, and consistently deliver exceptional outcomes in a dynamic environment. Adept at navigating matrix reporting structures effectively, the India Commute Manager will play a pivotal role in shaping the future of the program, ensuring its growth, efficiency, and success while maintaining a strong focus on customer satisfaction and operational excellence.


Key job responsibilities
Develop and implement comprehensive commute strategies, tailoring operational models to specific location needs, incorporating local nuance into the rollout with the RPM
Lead the development and execution of a strategic plan that standardizes planning cycles, communication strategy and planning process
Serve as the primary liaison for all business units; partner with internal stakeholders and service partners to align initiatives with broader sustainability and customer experience goals
Demonstrate expertise in Commute program business workflows, automations/tools, and interdependencies, and risk management
Utilize advanced analytics to evaluate program effectiveness against industry and internal benchmarks
Align program initiatives with business goals key performance indicators (KPIs) to drive desired outcomes
Proactively identify and address service delivery blockers, improving workflows and service quality
Collaborate with global teams to develop a 3-year Commute Strategy emphasizing sustainability, frugality, and customer obsession
Ensure compliance with local regulations and safety standards while staying abreast of industry trends, regulations, and best practices
Implement business continuity plans and adhere to established policies, guidelines and audit procedures
Enhance customer feedback mechanisms and develop corrective actions for continuous improvement
Support RPM Leads to successfully respond to escalations and develop consensus and alignment with business leaders.
Leverage technology partnerships to boost operational efficiency
Report key metrics and program outcomes to stakeholders
Conduct regular reviews with commute teams and service providers to assess performance Graduate degree in Real Estate, Facilities, or related field.
5+ years of professional experience in Facilities & Commute Management at large scale IT/ ITeS companies
3+ years of professional experience in commute demand management or related roles