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IT Support Engineer I, OTS
Amazon
posted 3d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Operations is at the heart of Amazon s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.
About The Role
As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.
What Do We Offer?
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).
Key job responsibilities
Responsibilities include, but are not limited to
- Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
- Ensuring infrastructure networking and computing systems remain available during production hours.
- Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
- Managing local technical projects.
- Maintaining or creating policies, procedures, and processes.
- Identifying root-causes of operational issues and process inefficiencies.
- Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
- Supporting customers from multiple buildings in the area, as well as remote customers.
- Traveling within your local or regional area to support our customers.
- Bachelors degree
- 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
Employment Type: Full Time, Permanent
Read full job descriptionAmazon Interview Questions & Tips
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What people at Amazon are saying
Rating based on 24 Information Technology Support Engineer
reviews
Anonymous · IT & Information Security
in Gurgaon / Gurugram
Likes
Excellent MNC to work and learn, Almost every thing you can learn and grow.
- Salary - Good
+5 more
Dislikes
Promotion criteria is not good if you are performing well.
Information Technology Support Engineer salary at Amazon
reported by
220
employees
₹1.9
L/yr - ₹12.2
L/yr
94%
more
than the average Information Technology Support Engineer Salary in India
View more details
What Amazon employees are saying about work life
based on 25k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Amazon Benefits
Submitted by Company
Healthcare & Financial Benefits Parental Leave & PTO Professional Development Employee Assistance Program (EAP)
Submitted by Employees
View more benefits 
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