Manager I,ROC,RS WHT,EU

Relay Operations Center (ROC) is the central command and control center for Transportation Execution across the Amazon Supply Chain network supporting multiple geographies like NA, and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon facilities and to carrier hubs. In case of any exceptions, ROC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings.

In addition to this tactical problem solving, ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.

Overall, ROC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon s ability to serve its customers on time.

Key job responsibilities
An ideal candidate has a background in Program Management/Consulting with excellent leadership and management skills. (S)he has the ability to pull and analyze data with ease, has eye for detail, good understanding of concepts and methods along with process knowledge with proven track record of reducing the occurrence of problems through proactive root cause elimination. This job will require exceptional communication, presentation and influencing skills while working in an environment with some ambiguity.

Ability to initiate and lead projects and influence all levels of management to re-engineer business processes and drive change management to successfully conclude the project on time.

Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed.

Development of countermeasures and real time process improvements to address team deficiencies identified through data deep dive and observation.

Ability to scope out business and functional requirements for the Amazon tech teams to improve exiting software systems and tools or create new features/tools.

Systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions. - 1+ years of employee and performance management experience
- Bachelors degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays