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2428 Amazon Jobs

Program Manager, amazon pay

5-14 years

₹ 7 - 34L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

1 vacancy

Program Manager, amazon pay

Amazon

posted 23d ago

Job Description

Join our Digital Payments team at Amazon India to revolutionize how customers pay for their purchases. You will drive programs to enhance the Pay on Delivery (POD) experience, which serves millions of customers across India. This role combines analytical decision-making with program management to optimize customer experience while ensuring business sustainability. You will collaborate with multiple teams to develop and implement strategies that make POD more efficient and customer-centric.

Key job responsibilities
- Design and execute data-driven programs to optimize POD offerings across different customer segments
- Develop and implement strategies to reduce cost-to-serve while maintaining high customer satisfaction
- Build and maintain dashboards to track key performance indicators and program effectiveness
- Collaborate with cross-functional teams to implement machine learning solutions for POD optimization
- Create and present business proposals to stakeholders, including quarterly business reviews and project updates
- Analyze customer behavior patterns and transaction data to identify opportunities for experience enhancement
- Drive process improvements to reduce operational costs while maintaining service quality
- Coordinate with technology teams to implement system enhancements for better customer experience

A day in the life
You start your day reviewing POD performance metrics and identifying areas for improvement. Throughout the day, you collaborate with machine learning teams to refine customer segmentation models, meet with operations teams to optimize delivery processes, and analyze data to identify trends in customer payment preferences. You might spend time developing new proposals for cost reduction initiatives or presenting program results to leadership teams.

About the team
Our Digital Payments team is passionate about solving complex problems that impact millions of customers. We work at the intersection of technology, operations, and customer experience. The team combines analytical thinking with innovative problem-solving to make POD more accessible and sustainable. We celebrate diverse perspectives and encourage collaborative solution-finding. - 3+ years of program or project management experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Experience defining program requirements and using data and metrics to determine improvements


Employment Type: Full Time, Permanent

Read full job description

Amazon Interview Questions & Tips

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Top Amazon Program Manager Interview Questions

Q1. Maximum Subarray Sum Problem Statement Given an array of integers, determine the maximum possible sum of any contiguous subarray within the ... read more
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What people at Amazon are saying

3.7
 Rating based on 190 Program Manager reviews

Likes

A company with excellent culture fosters an environment where employees feel valued, supported, and engaged.

  • Salary - Excellent
  • +4 more
Dislikes

growth has been slower than anticipated in recent months

Read 190 Program Manager reviews

Program Manager salary at Amazon

reported by 2.1k employees with 1-14 years exp.
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₹9 L/yr - ₹36 L/yr
6% less than the average Program Manager Salary in India
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What Amazon employees are saying about work life

based on 25.2k employees
62%
53%
69%
77%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Amazon Benefits

Submitted by Company
Healthcare & Financial Benefits
Parental Leave & PTO
Professional Development
Employee Assistance Program (EAP)
Submitted by Employees
Work From Home
Job Training
Health Insurance
Free Transport
Cafeteria
Soft Skill Training +6 more
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Brigade Gateway,8th floor, 26/1, Dr. Rajkumar Road, Malleshwaram(W), Bangalore Bangalore
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